Automotive Parts Expert & Customer Solutions

GPC Asia Pacific; Wellington; On-site; NZD 42,000 - 66,000; Full time

Benefits offered by this job

Inclusive team environment

Team member pricing

Work-life balance

Training & development

Rewards program

Employee assistance program

Parental leave top-up

Job summary

Repco Lower Hutt is seeking an Automotive Parts Interpreter to assist trade and retail customers with expert parts knowledge and friendly service. You will answer questions, provide product guidance and help customers find the right parts in a fast-paced environment.

The role emphasizes customer care, accuracy, and effective communication, with opportunities for training, development, and career progression within the GPC Asia Pacific group.

Qualifications

• Demonstrate automotive parts or mechanical experience.
• Be a passionate customer service expert with some sales experience.
• Communicate in both technical and non-technical ways.

Responsibilities

• Provide technical support to trade and retail customers using automotive parts knowledge.
• Build effective customer relationships.
• Be a superstar seller and problem solver with up-to-date product information.
• Deliver genuine service and create lasting impressions for customers.
• Enjoy working in a busy phone-based customer contact role.
• Maintain safety awareness and contribute to a safe work environment.

Skills

Automotive parts knowledge

Customer service

Sales experience

Communication

Problem solving

Computer skills

Tools

Computer skills

Job description

Repco Lower Hutt is seeking an Automotive Parts Interpreter to assist trade and retail customers with expert parts knowledge and friendly service. You will answer questions, provide product guidance and help customers find the right parts in a fast-paced environment.

The role emphasizes customer care, accuracy, and effective communication, with opportunities for training, development, and career progression within the GPC Asia Pacific group.