Part-Time Sleep Clinic Support & Customer Care

Aotearoa New Zealand Association of Social Workers; Hamilton; On-site; NZD 30,000 - 39,000; Part time

Job summary

AwakeNZ is seeking a part-time Customer Service & Clinic Support team member to help our Hamilton clinic operate smoothly. The role covers front-line patient support, admin tasks, and CPAP-related duties on 16–20 hours per week, Monday to Friday.

You will interact with patients by phone, email and in person, assist with CPAP orders and kit prep, keep equipment clean, manage stock, and provide basic troubleshooting within a supportive team that values structured training and stable operations.

Qualifications

• Warm, clear communicator with excellent listening skills.
• Detail-focused and dependable with good follow-through.
• Comfortable using basic tech and clinic systems.
• Patient, caring, and process-driven in a fast-paced environment.

Responsibilities

• Assist patients by phone, email and in person.
• Prepare and dispatch CPAP orders and sleep test kits.
• Clean and reset CPAP equipment between patients.
• Maintain stock and keep the clinic tidy.
• Provide basic CPAP troubleshooting support.
• Handle general admin and follow-ups.

Skills

Communication

Detail-oriented

Tech-savvy

Empathy

Job description

AwakeNZ is seeking a part-time Customer Service & Clinic Support team member to help our Hamilton clinic operate smoothly. The role covers front-line patient support, admin tasks, and CPAP-related duties on 16–20 hours per week, Monday to Friday.

You will interact with patients by phone, email and in person, assist with CPAP orders and kit prep, keep equipment clean, manage stock, and provide basic troubleshooting within a supportive team that values structured training and stable operations.