Customer Service Representative - Timaru

Westpac New Zealand Ltd; Timaru; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

4 weeks annual leave plus wellbeing/4:

Wellbeing leave

Additional purchased leave up to 4

Banking benefits & insurance discounts

Career growth programs

Parental leave top-up

School holiday subsidy

Community programs

Job summary

Westpac New Zealand Ltd in Timaru is seeking a Customer Service Representative to be the first friendly face customers meet, helping them navigate online banking, resolve card disputes, and understand regulatory requirements. The role emphasizes empathy, problem-solving, and a can-do attitude to support customers daily.

Based at the Timaru Branch, you’ll engage with customers across various financial services, with opportunities for growth and a supportive team culture.

Qualifications

• Background in customer service or administration is preferred.
• Confidence using digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm and solutions-focused.
• Understanding of financial services, compliance, or regulated environments (or willing to learn).

Responsibilities

• Assist customers with online banking issues and card disputes.
• Guide customers through digital banking tools and processes.
• Provide clear explanations of regulatory requirements and compliance in banking.
• Resolve customer problems on the spot and ensure customers feel heard and supported.

Skills

Customer service

Digital tools

Multi-tasking

Financial services knowledge

Problem-solving

Growth mindset

Job description

Customer Service Representative, Timaru Timaru Branch Full time, Permanent position Monday to Friday Mō te tūranga

About the Role

As a Customer Service Representative, you’re the person our customers count on in the moments that matter — the calm voice, the problem‑solver, the guide who helps them navigate life’s financial ups and downs with confidence. You’ll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier — and you’ll be empowered to do exactly that. No two days look the same. One moment you’re helping someone get back into their online banking, the next you’re supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You’ll bring curiosity, care, and a can‑do mindset to every conversation — solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured. If you love people, love problem‑solving, and want to make a real impact every day, this is where you’ll thrive! Occasional support at Geraldine branch is required. Nā tāu rourou

What will you bring?

We’re looking for customer‑obsessed superstars — people who light up when they’re helping others, who thrive in fast‑paced environments, and who bring energy, empathy, and curiosity to every conversation. Maybe you’re a recent graduate, or maybe you’ve built your customer skills in another industry and you’re ready for a new challenge. What matters most is your passion for people, your digital confidence, and your drive to grow your career with a team that backs you to succeed.

• A strong background in customer service or administration, with a genuine love for helping people
• Confidence using digital tools and the ability to guide customers through them with ease
• The ability to juggle multiple priorities while staying calm, composed, and solutions‑focused
• An understanding of financial services, compliance, or regulated environments (or the willingness to learn)
• A natural talent for problem‑solving and adapting quickly to changing customer needs
• A growth mindset, a desire to build a long‑term career, and the drive to deliver great outcomes every day

Westpac Hei Wāhi Mahi | Working at Westpac

As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• Environmental and community care programmes

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Mahi tahi tātou, kaha ake tātou | Together

Greater Applications close: 22 October 2026

Our culture is rich with stories of how our people like to help, our customers, our community and each other.

This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them.

Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.