Operations Team Member- Queenstown

Fletcher Building; Queenstown; On-site; NZD 36,000 - 41,000; Full time

Benefits offered by this job

Staff purchasing privileges

Free onsite parking

Health & wellbeing initiatives

Job summary

PlaceMakers Queenstown, part of Fletcher Building, seeks an Operational Team Member based mainly in store to support a fast-paced trade environment. You will be multi-functional across operations and help deliver outstanding customer service.

Key duties include processing sales and returns, arranging orders for delivery, stocking, cycle counts, responding to product and price inquiries, and upholding health and safety standards.

Qualifications

• Vibrant, self-motivated individual with keen accuracy.
• Customer-focused with strong relationship skills.
• Solutions-driven, adaptable and proactive under pressure.
• Able to lift moderate-heavy loads daily.
• Competent computer and numeracy skills.
• Strong organisational skills.
• Commitment to health and safety.

Responsibilities

• Provide excellent customer service and build strong customer relationships
• Process sales and returns accurately and efficiently
• Order-make-up for delivery and collection
• Source customer specific goods
• Respond to product, pricing, and availability enquiries
• Re stock and maintain inventory holdings
• Support stock accuracy through regular cycle counts
• Adhere to all health and safety procedures
• Managing repairs and good faults on behalf of the customer

Skills

Customer service

Numeracy

Organisational skills

Health and safety

POS familiarity

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fletcher Building – Queenstown, South Island

Join the dedicated and fun team at PlaceMakers Queenstown to help us continue to deliver exceptional customer service. We are seeking an Operational Team Member based primarily in our shop, supporting a fast-paced trade environment. Our operations team members are multi-functional and perform different functions within operations across the departments.

Key Responsibilities:

• Provide excellent customer service and build strong customer relationships
• Process sales and returns accurately and efficiently
• Order-make-up for delivery and collection
• Source customer specific goods
• Respond to product, pricing, and availability enquiries
• Re stock and maintain organised inventory holdings
• Support stock accuracy through regular cycle counts
• Adhere to all health and safety procedures
• Managing repairs and good faults on behalf of the customer

This is a permanent full-time role, offering 42.5 hours a week, Monday-Friday

About You:

A vibrant individual who is self-motivated and pays attention to accuracy. You thrive in a customer focused environment and enjoy building positive relationships. You are solutions focused, adaptable, and able to think proactively under pressure.

You will also bring:

• A good level of physical fitness; some moderate-heavy lifting required every day.
• Competent computer and numeracy skills
• Strong organisational skills
• A strong commitment to health and safety
• Competitive hourly rates and staff buying privileges
• Monday to Friday role where you get to enjoy all of what beautiful Queenstown has to offer in your weekends
• Genuine development opportunities that come with being part of the wider Fletcher Building Group. Long term career growth opportunities
• Employment Education Fund
• Inclusive and diverse workplace. Supportive, fun, and collaborative team
• Health & Wellbeing initiatives including an Employee Assistance Programme
• Free onsite parking

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.