Operations Supervisor

Big Chill Distribution; Wellington; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Discounted medical insurance

Employment Assistance Programme (EAP)

Employee rewards

Barbecues, sports and social events

Job summary

DX Mail in Wellington seeks an experienced Operations Supervisor to lead our mail processing team and ensure flawless delivery operations. This permanent, full-time role reports to the Wellington Area Manager and covers end-to-end performance, workforce planning, onboarding, rostering, safety, and reporting.

You will drive continuous improvement, cost control, and team development while collaborating with leadership and frontline staff.

Qualifications

• Proven experience leading operational teams in mail processing, logistics, or similar environments.
• Strong skills in workforce planning, rostering, and managing labour costs.
• Ability to onboard, coach and develop diverse teams to meet performance targets.
• Solid knowledge of health and safety regulations with a zero-harm mindset.
• Excellent problem-solving, communication, and data-driven reporting abilities.

Responsibilities

• Lead Wellington processing teams to drive end-to-end operational performance.
• Plan workforce, rosters, onboarding and training for staff.
• Manage labour cost, safety compliance, and reporting accuracy.
• Oversee mail sorting and dispatch; support billing accuracy and reporting.
• Drive continuous improvement and cost control while developing the team.

Skills

Operational leadership

Workforce planning

Rostering

Labor cost management

Onboarding & training

Health & safety

Process improvement

Communication

Data analysis & reporting

Adaptability

Team development

Tools

Excel

Reporting systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you an experienced operations leader passionate about driving team performance, efficiency, and operational excellence? Join DX Mail as an Operations Supervisor responsible for leading Wellington’s mail processing team and ensuring flawless delivery operations.

About the role...

Reporting to the Wellington Area Manager, you will lead the end-to-end operational performance of our Wellington processing teams. Your responsibilities will include workforce planning, onboarding and training staff, managing labour and rosters, ensuring compliance and safety, overseeing mail sorting and dispatch, and supporting billing accuracy and reporting.

This role is critical in maintaining a safe, productive, and motivated workplace culture focused on delivering premium mail and parcel services on time, every time. You will drive continuous improvement, cost control, and team development while collaborating closely with leadership and frontline staff.

This is a permanent, full-time role, Monday to Friday, working across both AM and PM shifts at our main Wellington site.

What You’ll Bring...

• Proven experience leading operational teams in mail processing, logistics, or similar work environments.
• Strong skills in workforce planning, rostering, and labour cost management.
• Ability to onboard, coach, and develop diverse teams to achieve performance standards.
• Sound knowledge of health and safety regulations with a commitment to a zero-harm workplace.
• Strong problem-solving and process improvement capabilities.
• Excellent communication and interpersonal skills, with the ability to foster a positive, inclusive team culture.
• Competence in operational reporting, data analysis, and compliance management.
• A proactive, hands‑on approach with flexibility to support various shifts and operational needs. We’re looking for someone who is:
• Safety-focused and leads by example.
• A motivated and adaptable leader who thrives on challenges.
• Collaborative, values‑driven, and committed to team success.
• Customer-focused and dedicated to achieving operational excellence.
• Organized and results‑oriented with strong attention to detail.

WHAT’S ON OFFER?

We're committed to making our people's well-being a top priority and ensure a healthy work-to-life balance.

If you’re looking for a role that provides advancement opportunities, we offer upskilling and training. The majority of our executive team started in entry level roles!

In addition, you have access to our discounted medical insurance, and the Employment Assistance Programme (EAP). We also have employee rewards because we recognises our teams' dedication, commitment, and service. Then there's the fun stuff like barbeques, sports and social gatherings.

ABOUT US...

As New Zealand's only dedicated business mail specialist, we've provided Kiwi businesses with mail solutions for over 40 years.

We began in the 1970s as an interchange system for lawyers exchanging documents between practices. We have grown to become leaders in business mail communication through hard work, passion, and commitment. Our nationwide team of friendly and experienced people is dedicated to providing fast, secure and cost-effective services to help you get the most out of your business day.

DX Mail is New Zealand's only specialist business mail company and is part of the Freightways Group.

At DX Mail, we have an inclusive work environment and actively embrace people's diversity, ideas, talents, and experiences. Our vision and values are at the heart of all that we do, with a team genuinely committed to creating millions of moments of happiness and possibilities for our employees - just as we are for our customers

COME AND JOIN US!

Applicants for this position should have the legal right to work in New Zealand.

DX Mail is committed to ensuring a safe and healthy work environment. Therefore, you will be required to pass a pre-employment medical, drug test, and MOJ security check . We will require evidence at the pre-employment stage.