Operations Planning Manager

Auckland Transport; Auckland; On-site; NZD 140,000 - 180,000; Full time

Job summary

Auckland Transport is seeking an Operations Planning Manager to lead a team delivering public transport services that improve customer outcomes across Auckland's PT network.

The role focuses on timetables, schedules and run-time/per vehicle requirements, collaborating with planning and service operations to implement service changes. You will build strong relationships with bus, train and ferry operators and guide analyses to develop detailed planning for change.

Qualifications

• A tertiary qualification in transport planning, management, business, commerce, economics or related discipline.
• Minimum: 7 years’ experience in an analytics role or service delivery and performance management role.
• Leading an analytical team in a political or highly complex organisation.
• Managing relationships with senior stakeholders.
• Scheduling software experience.

Responsibilities

• Lead and engage the team, providing feedback and coaching, and discuss personal development plans.
• Review network performance in terms of patronage, capacity, resource utilisation and customer experience.
• Work day to day with bus and ferry operators to implement initiatives.
• Oversee timetables, peak vehicle requirements and optimise schedules.
• Collaborate with Service Change Planning to schedule and timetable future service improvements and align with operators.
• Maintain a proactive, strategic view on network optimisation to improve customer outcomes.
• Discuss customer, operational and design criteria with AT teams to ensure requirements are considered in timetable development.
• Identify and prioritise review, analysis and timetable creation needs with internal teams.
• Guide analysts on timetable development to ensure business requirements are understood and effective outcomes.

Skills

Team leadership

Analytical thinking

Stakeholder management

Analytical team leadership

Performance management

Education

Tertiary qualification in transport planning or related discipline

Tools

Scheduling software experience

Job description

Te Whiwhinga mahi- The Opportunity – Operations Planning Manager

This role will lead, motivate and empower a team to deliver the public transport services that enable better customer outcomes on Auckland's public transport (PT) network.

The team manages PT timetables, schedules and other elements of detailed services operations design including run-time and peak vehicle requirement (PVR). With a deep understanding of PT performance and operations, this role collaborates with the planning and service operations functions, helping the planning and implementation of service changes.

This role is strategic and is responsible for building excellent relationships with our bus, train and ferry operators. In addition, the role will oversee development of conceptual service design & specification, as well as analyses of PT performance and customer insights to develop the detailed planning required to implement change.

Key tasks will include:

• Leading and engaging the team, ensuring the effective management of the team by providing feedback and coaching, discussing personal development plans and opportunities for growth.
• Working alongside the team on a rolling review of network performance in terms of patronage, capacity, resource utilisation and customer experience.
• Working day to day with bus and ferry operators to get initiatives over the line.
• Overseeing the team responsible for producing timetables, peak vehicle requirements and optimising schedules.
• Working closely with Service Change Planning team to schedule and timetable future service improvements and agree these with bus & ferry service operators.
• Taking a proactive, strategic view on network optimisation (focus on fine tuning resources to get better customer outcomes)
• Discussing customer, operational and design criteria with teams across AT to make sure requirements are considered in development of new or improved timetables and schedules.
• Working with internal teams to identify and prioritise what review, analysis and timetable/schedule creation are required, and checking the progress of current development.
• Guiding analysts on their approach to a set of proposed timetables to make sure business requirements are understood, proposed outcomes will be effective and key principles and methodologies are being used appropriately.
• Meeting with bus & ferry service operators to influence implementation of change by describing opportunities, outlining expected benefits, and providing robust evidence.
• Analyse underperforming services that are not meeting Regional Public Transport Plan (RPTP) expectations to understand root cause and define remedial action

Nā tāu rourou | What will you bring?

Minimum:

• A tertiary qualification in transport planning, management, business, commerce, economics, mathematics or related discipline.

Role specific experience

Minimum:

• 7 years’ experience in an analytics role or service delivery and performance management role.
• Leading an analytical team in a political or highly complex organisation.
• Managing relationships with senior stakeholders.
• Understanding of local government.
• Scheduling software experience.

At Auckland Transport, people are at the heart of everything we do.We’reproud to foster a workplace where inclusionisn’tjust encouraged— it’sembedded in our culture. We celebrate diversity in all its forms and are committed to creating an environment where everyone feels safe, respected, valued, and supported. Our values guide how we work and connect:Manaakitanga- we care deeply for our communities;Tiakitanga- we prioritise safety in every journey; Whanaungatanga - we build strong relationships; andAuahatanga- we strive to be better, bolder, together.

We move and connect Tāmaki Makaurau through great public transport