Operations Manager, ORL, Waitematā

Te Whatu Ora - Health New Zealand; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Waitematā is seeking an Operations Manager for ORL within the Surgical and Ambulatory Services division. The role covers North Shore and Waitākere Hospitals, leading day-to-day operational delivery, driving service performance and clinical excellence in a large multi-site setting.

The role offers the chance to shape care models, lead a high-performing team, and contribute to transformation initiatives as ORL services grow in the district.

Qualifications

• Experience in health service operations management preferred.
• Strong leadership and stakeholder management.
• Ability to drive service improvement and transformation.

Responsibilities

• Lead day-to-day operational delivery across ORL services.
• Collaborate with Clinical Directors and General Manager to enhance performance and experience.
• Drive strategic planning, resource management, and service redesign for outpatient delivery and Waitākere/Waitematā expansion.

Job description

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

Health New Zealand| Te Whatu Ora Waitematą is the largest District in New Zealand providing services to a population of more than 650,000 and employing more than 8,000 people. Our organisation values and promise statement Best Care for Everyone - serve to inspire us to continuously improve to provide the best care possible to each and every person and their family.

About the role

Te Whatu Ora Waitematą is offering an exciting opportunity for a motivated and emerging leader to join our Surgical and Ambulatory Services division as Operations Manager for ORL. This role is ideal for someone ready to take on their first substantial operational portfolio and make a meaningful contribution to service delivery and team performance.

Working alongside the Clinical Directors and the General Manager, youll be responsible for the day-to-day operational management of ORL services across North Shore and Waitąkere Hospitals. Youll help drive service performance, support clinical excellence, and foster a collaborative, high-performing team culture.

About ORL at Waitematą

Our ORL service provides care to a diverse and growing population across the Waitematą region. With a strong focus on innovation, patient-centred care, and multidisciplinary collaboration, we are committed to delivering high-quality outcomes in both acute and elective settings.

Key Responsibilities

• Lead operational delivery across clinical and clerical teams, ensuring services meet performance targets and patient needs.
• Collaborate with senior clinical and operational leaders to enhance service quality, efficiency, and experience.
• Contribute to strategic planning, business case development, and resource management.
• Support service transformation, including redesigning outpatient models of care and increasing service delivery at Waitąkere Hospital.

About you

This is an exciting opportunity for a motivated individual ready to take on a significant operational challenge. The ORL service is entering a period of transformation, with opportunities to redesign models of care in outpatient delivery and expand service provision at Waitąkere Hospital. This role offers the chance to lead meaningful change and contribute to shaping the future of ORL services across the district.

Whether you're an aspiring leader stepping into a larger substantial operational portfolio, or someone looking to grow within a supportive environment, this role will stretch and develop your leadership capabilities.

Youll bring a proactive, solutions-focused mindset and the confidence to navigate the complexities of a high-volume, multi-site clinical service. Your ability to lead teams, manage resources effectively, and drive innovation in service delivery will be key to your success.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

North Island - Auckland - North Shore/West Auckland