Hearing Manager

JobSpace; Wellington; On-site; NZD 68,000 - 96,000; Full time

Benefits offered by this job

Flexible work hours

Health & wellness benefits

Retail discounts

Career progression

Study assistance

Job summary

A hearing management role with the New Zealand Parole Board is based in Wellington or Hawke’s Bay. You will coordinate hearings, liaise with victims and Board members, and manage case files with meticulous attention to detail.

The position offers secondment until July 2028 to cover parental leave, with flexible hours and opportunities to engage with diverse communities, including Māori and Pasifika. Applicants need a NZ driver’s licence and a commitment to learning and professional development.

Qualifications

• Resilience when dealing with difficult situations and sensitive information.
• High integrity handling confidential data.
• Strong organisation with ability to manage priorities.
• Willingness to learn and stay updated on legislation and policies.
• Understanding of Te Tiriti o Waitangi.
• Commitment to professional development.

Responsibilities

• Case management with accurate files, coordination and data entry.
• Hearing management for parole hearings in person or via MS Teams.
• Stakeholder liaison with victims, panel convenors, and boards.

Skills

Resilience

Integrity

Organisational skills

Communication

Cultural competence

Te Tiriti understanding

Professional development

Stakeholder liaison

Tools

MS Teams

Outlook

Excel

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Put your swift administrative skills to great use! Manage NZPB hearings with high accuracy, liaise with multiple stakeholders. Secondment / fixed term opportunity until 10 July 2028 to cover parental leave. This position can be based in Wellington or Hawkes Bay.

'Kotahi anō te kaupapa, ko te oranga o te iwi' - 'There is only one purpose to our work: the wellness and wellbeing of our people. Make a difference by providing quality support services that those interacting with the New Zealand Parole Board have trust and confidence in, including victims and those appearing before the Board.

The New Zealand Parole Board (the Board) is an independent statutory body that makes public safety decisions about the managed release of people in prison subject to sentences of more than two years. The Board also has many other functions. These include considering compassionate release applications, and imposing conditions for people subject to extended supervision orders. The Board is chaired by Her Honour Jan-Marie Doogue and comprises of about 40 members made up of current or former judges who act as panel convenors, and community members.

About the role

As our new Hearing Manager, you will liaise with multiple stakeholders who are interacting with the Parole Board. This includes being able to communicate confidently and empathetically with victims, Board Members and other key stakeholders. You'll enjoy the diversity of duties with tasks that include but are not limited to:

• Case management, ensuring files are accurate and up to date. This part of the role involves a large component of coordination and data entry with attention to detail.
• Hearing management, facilitating the running of parole hearings in person at Prison sites or via MS teams from the Parole Board Offices. Working closely with Panel Convenors, Board members, Counsel and people appearing before the Board.
• Stakeholder liaison, communicating with multiple stakeholders who are interacting with the New Zealand Parole Board on Board related matters. Communicating with victims of crime via face to face, phone, or email interactions, confidence in all communication methods is essential.

Skills and experience

With your natural can-do attitude, you will quickly identify, address, and resolve the needs of the Board to support the smooth running of hearings. You will demonstrate competency in the MS suite of applications, including MS Teams, Outlook and Excel. To be successful in this role you will have:

• Resilience when dealing with difficult situations, there are times you will be working with sensitive information and communicating with victims of serious crime.
• A high level of integrity, you will be managing confidential and personal information.
• Strong organisational skills, some of our processes are repetitive, but you'll be able to manage conflicting priorities and move from one task to another quickly without compromising quality.
• A willingness to learn, maintaining up to date knowledge of relevant legislation, Board policies and practices, and cultural competence working with Māori, Pasifika and other cultures.
• An understanding of Te Tiriti o Waitangi.
• A commitment to personal and professional development, participating in professional supervision and regular training.

This position can be based in Wellington or the Hawkes Bay Region. A full New Zealand drivers' licence is required for this role.

The benefits

We offer you a range of benefits to support your wellbeing and help make Ara Poutama Aotearoa great place to be. These include:

• Flexible work hours and options where possible.
• Access to a variety of inclusive and proactive networks.
• Health & wellness benefits including vaccinations, eyewear and discounted health insurance.
• Retail store discounts with Macpac, eBikes, Noel Leeming and more.
• Career progression opportunities and access to study assistance.
• The midpoint of the salary range is $79,597 and the full range (85%-120%) is $67,658 - $95,517 per annum. Appointment and remuneration will reflect skills and experience relevant to the role.

About us

Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Māori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whānau (relationships) to guide our work and achieve the goals of our Hōkai Rangi strategy. We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.