Operations Leader, Aged Care & Retirement Village

Oceania Healthcare Ltd; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

Oceania Healthcare Ltd in Auckland is seeking a capable developing leader to support the Meadowbank Care Centre and Retirement Village operations. You will work closely with the General Manager to drive resident experience, service standards and financial performance.

This broad role includes weekend coverage and leadership continuity when the GM is unavailable, with emphasis on people leadership, resident relations and operational excellence across multiple service areas.

Qualifications

• Experience in a service environment ideally from healthcare, aged care, retirement living, hospitality or business operations
• Experience working in a complex, customer or service-focused environment
• Developing people leadership skills and the ability to bring different teams together
• A natural ability to build trusted relationships with residents, families and colleagues
• Strong organisation and the ability to manage competing priorities across multiple areas
• Sound commercial awareness, with a curious and analytical approach to understanding operational financials
• Sound judgement and confidence making decisions within your area of responsibility
• A practical, solutions-focused approach and a willingness to get involved
• Strong written and verbal communication skills with confidence to build presentation and team facilitation capabilities
• A commitment to high standards of service, quality, compliance and resident experience
• A full New Zealand Driver Licence

Responsibilities

• Contribute to the day‑to‑day operations leadership and performance of the site.
• Provide operational oversight across areas including resident experience, housekeeping, and village events.
• Work closely with other department leads to deliver consistently high standards of care and service
• Build strong relationships with residents, families and whānau, team members and other key stakeholders
• Support and coach leaders and team members, helping create clear expectations, accountability and strong team performance
• Keep a close eye on key operational measures including occupancy, labour, expenditure, resident experience and service performance
• Play an active role in the sales process; handle prospective resident enquiries, conduct site tours, hold sales conversations and facilitate an exceptional resident admission experience
• Contribute to budgeting, forecasting, reporting and operational planning
• Support recruitment, induction, retention, performance and development across the site.
• Oversee and contribute to the coordination of resident feedback and complaints, ensuring actions are followed through and sustained
• Support quality, compliance, health and safety and continuous improvement initiatives
• Provide leadership continuity and step into delegated responsibilities when the General Manager is unavailable

Job description

Oceania Healthcare Ltd in Auckland is seeking a capable developing leader to support the Meadowbank Care Centre and Retirement Village operations. You will work closely with the General Manager to drive resident experience, service standards and financial performance.

This broad role includes weekend coverage and leadership continuity when the GM is unavailable, with emphasis on people leadership, resident relations and operational excellence across multiple service areas.