Operations Lead

Auckland Council; Auckland; On-site; NZD 130,000 - 145,000; Full time

Job summary

Auckland Council seeks an experienced governance professional to lead across a new Transport & Infrastructure Directorate. You will shape how the directorate operates, performs and improves, aligning people, processes and insights to deliver better outcomes for Aucklanders.

You'll drive an integrated work programme, establish performance, reporting and assurance frameworks, and shape capability development across learning and competency frameworks for a high-performing, agile directorate.

Qualifications

• Experience delivering multi-stakeholder governance in the public sector.
• Ability to translate strategy into practical governance frameworks.
• Strong stakeholder engagement and communication skills.
• Experience developing performance reporting and assurance frameworks.

Responsibilities

• Provide strategic leadership across governance, performance, planning and transformation.
• Lead an integrated work programme for the new directorate.
• Develop capability frameworks and learning initiatives.
• Navigate ambiguity and drive measurable improvements.

Skills

Strategic leadership

Judgement

Pragmatic problem solving

Relationship & facilitation

Excellent communication

Organisation & planning

Stakeholder management (public sector)

Job description

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• Lead performance, integration and continuous improvement
• Drive innovation and smarter ways of working
• Realise the benefits of transport reform in a new directorate

As Operations Lead, you'll play a key role in shaping how Auckland Council's new Transport & Infrastructure directorate operates, performs, and continuously improves. You'll provide strategic leadership across business performance, planning, integration and transformation. This will bring together people, processes, and insights to improve outcomes for Aucklanders.

You'll lead an integrated work programme, drive opportunities to improve efficiency, customer experience and return on investment, and establish directorate-wide performance, reporting and assurance frameworks. You'll also shape capability development through learning, development and competency frameworks, helping build a high-performing and agile directorate ready to respond to Auckland's changing transport and infrastructure needs.

We're looking for an experienced governance professional who brings strategic thinking, sound judgement and a pragmatic approach to complex challenges. You'll be confident navigating ambiguity, identifying opportunities for improvement and working with others to turn ideas into practical solutions.

Strong relationship and facilitation skills will be essential, along with the political awareness and resilience to work effectively across a diverse range of stakeholders. You'll be an excellent communicator, highly organised and outcome focused, with experience leading complex, multi-stakeholder projects in a public sector environment and the ability to quickly understand and explain complex governance arrangements.

This is a unique opportunity to help shape how a newly created Auckland Council Transport and Infrastructure Directorate operates, performs and evolves. You'll have the scope to drive meaningful improvements and build the frameworks, capability and ways of working that will support its success.

You can view a copy of the position description HERE .

Indicative salary range - $130K – $145K

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.