Onsite Technical Site Lead

MSD; Wellington; On-site; NZD 90,000 - 130,000; Full time

Job summary

MSD in Upper Hutt, Wellington, New Zealand, seeks an Onsite Technical Site Lead to head Global End User Services on site. You will oversee end-user support, infrastructure operations, and local IT asset management while aligning with business, quality, and compliance requirements.

You will drive service delivery, technical leadership, and project execution, mentoring staff and coordinating with global IT teams. Occasional out-of-hours support for upgrades is expected.

Qualifications

• Degree in Computer Science, Information Systems, Engineering, or equivalent preferred.
• Experience in IT infrastructure services or IT operations.
• Experience supporting production and supply chain systems.

Responsibilities

• Lead onsite end-user support and infrastructure operations for the site.
• Diagnose, document, and resolve complex hardware, software, network, and end-user issues.
• Manage local IT services, vendor performance, and supplier relationships to KPIs.
• Support production and supply chain systems including shop-floor devices.
• Implement, integrate, and support local IT projects, technologies, and procedures.
• Ensure compliance with company standards and audit-ready requirements across EHS, Financial, and GxP.
• Apply ITIL or similar ITSM frameworks and project management.
• Maintain comms/server rooms and workspace in a safe, compliant condition.
• Manage local IT assets and site budget.
• Mentor team members and prepare updates for senior IT leadership.
• Collaborate with business users, suppliers, and global IT teams.

Skills

End-user computing

Network infrastructure

Server hardware

ITSM processes

Project management

Vendor management

GxP environments

Education

Degree in Computer Science / Information Systems / Engineering

Tools

ServiceNow

Jira

Sunbird DCIM

Job description

Job Description

Onsite Technical Site Lead

• Permanent, full-time role with competitive remuneration and benefits
• Location: Onsite role, Upper Hutt, Wellington, New Zealand
• Career growth: Expand your expertise in a global IT environment
• Professional development: Gain leadership and technical experience in a dynamic role

As the Onsite Technical Site Lead, you will act as the site lead for Global End User Services within IT, providing end-user support and managing local IT infrastructure. You will be the technical focal point for the site, leading infrastructure-related work, supporting service delivery, and ensuring systems, processes, and vendor services remain aligned to business, quality, and compliance requirements.

You will be accountable for service delivery, technical leadership, project execution, local IT asset management, and the site departmental budget. You will also support business continuity by diagnosing and resolving complex technical issues, acting as a consultant between IT teams, business users, management, and vendors, and helping to maintain infrastructure in an audit-ready state across EHS, Financial, and GxP requirements.

You will support and improve end-user computing and infrastructure operations, deliver local technology projects and integrations, manage suppliers to KPI targets, and mentor team members. You will also represent the Global End User Services organisation at site level, summarise complex issues for senior IT leadership, support shop-floor devices, and provide occasional out-of-hours support for upgrades and advanced troubleshooting.

What You Will Do

• Lead onsite end‑user support and infrastructure operations for the site.
• Diagnose, document, and resolve complex hardware, software, network, and end‑user issues.
• Manage local IT services, vendor performance, and supplier relationships to agreed KPIs.
• Support production and supply chain systems, including shop‑floor devices such as handhelds, laptops, and scanners.
• Implement, integrate, and support local IT projects, technologies, and procedures.
• Ensure compliance with company standards and audit‑ready requirements across EHS, Financial, and GxP.
• Apply global ITSM processes including Configuration, Change, Incident, and Problem Management.
• Maintain comms/server rooms and workspace in a safe, organised, and compliant condition.
• Manage local IT assets and site budget.
• Mentor and support team members and prepare updates for senior IT leadership.
• Collaborate with business users, suppliers, and global IT teams across vast, cross‑functional groups.
• Provide occasional out‑of‑hours support for upgrades and advanced troubleshooting.

What You Must Have

• Degree in Computer Science, Information Systems, Engineering, or equivalent, preferred
• Extensive prior working experience in IT infrastructure services or IT operations
• Extensive hands‑on experience supporting production and supply chain systems
• Strong knowledge of end‑user computing, network infrastructure, server hardware, wireless, backup, and structured cabling
• Experience troubleshooting networks, firewalls, servers, process networks, and end‑user interfaces
• Experience in GxP‑compliant manufacturing or laboratory environments
• Understanding of the Purdue Model, SFN, and OT‑IoT concepts
• Proficiency in ITIL or similar ITSM frameworks and project management
• Experience with ServiceNow, Jira, and Sunbird DCIM
• Strong communication, stakeholder management, problem‑solving, and presentation skills
• Ability to work independently, prioritise effectively, and escalat when needed

What You Can Expect

• A trusted global IT environment with real site ownership
• Opportunity to lead, influence, and improve local service delivery
• Exposure to modern technologies, projects, and stakeholder groups
• Collaborative team culture with development opportunities
• The chance to make a meaningful impact in a regulated manufacturing environment
• The role may evolve to include people management responsibilities over time

We are proud to be a company that embraces the value of bringing talented and committed people together. The fastest way to breakthrough innovation is when ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive workplace.

Required Skills

Business Process Improvements, Information Systems Strategy, Information Technology (IT) Infrastructure, Information Technology (IT) Services, Information Technology Operations, IT Hardware, IT Networking, IT Performance Management, Network Assurance, Networking Hardware, Network Software, Operational Excellence, Project Management, Server Hardware, Stakeholder Relationship Management

Employee Status

Regular

Relocation

No relocation

VISA Sponsorship

No

Travel Requirements

25%

Flexible Work Arrangements

Not Applicable

Shift

Not Indicated

Valid Driving License

Yes

Hazardous Material(s)

N/A

Job Posting End Date

11/7/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.