On Site Tech Solutions Specialist Gisborne

The Warehouse Group; Gisborne; Hybrid; NZD 52,000 - 76,000; Full time

Benefits offered by this job

Base rate + Commission

Birthday day off

Staff discounts

Lifestyle leave

Annual sick leave

Job summary

The Warehouse Group (Noel Leeming Services) is seeking an On Site Tech Solutions Specialist in Gisborne. You will install, configure, transfer data and troubleshoot devices for customers at store and in the field, delivering end-to-end technical solutions with a focus on customer service.

You will travel to homes or businesses as required, assist with installations, and support store colleagues for urgent requests.

Qualifications

• Excellent communication and troubleshooting skills, with a customer-focused approach.
• Proactive 'get it done' attitude and strong work ethic.
• Must hold a Full NZ Driver’s license and be able to operate company vehicles.

Responsibilities

• Product installation, data transfer, device configuration and troubleshooting.
• Provide training and support on a wide range of products and services.
• Travel to homes or sites as part of field work; ensure high-quality service and customer satisfaction.
• Attend store meetings and coordinate with the store team for urgent requests.
• Maintain safe, organized, and neat work areas and manage tools and vehicles.

Skills

Troubleshooting

Customer service

Tech setup

Communication

Job description

On Site Tech Solutions Specialist Gisborne

Our purpose is simple; helping Kiwi’s live better every day.

The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good). With these core values, we continue to shift our business radically day in and day out, working towards our vision to make sustainable living easy and affordable for everyone!

Job Description

Our Noel Leeming Services team are changing the customer experience game by providing a full end to end service. We rely heavily on our services team to ensure that customers are getting the right solutions through live demonstrations, support and advice, right through to the delivery, installation and setup of tech solutions in homes and workplaces.

This opportunity would suit someone who loves technology, is customer focused and is driven to improve the whole experience. Your excellent communications skills coupled with your ability to trouble shoot problems is critical. Equally important is your proactive ‘get it done’ attitude and work ethic.

This hybrid role will be primarily based in the store. The majority of the work will be setting up customers products at the store. The other will be based out on the field. Delivering and setting up customers products in their homes.

As a key member of our Services team, you'll provide top-notch customer service while efficiently handling Tech Solutions jobs. No two days are the same in this hands-on role. You'll set up mobile phones, laptops and other smart devices, transfer data, troubleshoot issues and educate customers.

In the field you'll support across various environments, from homes and businesses to construction sites, schools, and stores. Travel may be required, sometimes outside your region.

Flexibility is key - you’ll work in a team, solo, or support large installations.Staying productive means managing jobs where needed, supporting teammates, and collaborating with your local store for urgent requests such as sharing your tech expertise.

Additional responsibilities include attending store meetings, stocktakes, supporting field work when coworkers are on leave, maintaining tools and a vehicle, while also continue your ongoing learning and development in tech.

This role is based out of our Gisborne store working 45 hours per week on a Tuesday to Saturday roster.

Qualifications

Key tasks, duties and responsibilities:

• Product Installation, data transfer, device configuration and troubleshooting
• To provide training and support on a wide variety of products and services.
• Troubleshoot and resolve smart device or network problems and manage network security.
• Physical installation of products such as wall mounting (training will be provided).
• Attention to detail to ensure that all jobs are left completed to a high professional standard.
• Supporting quality control checks and tasks with relevant systems and process
• Follow booking systems and processes.
• Provide First Call Resolutions for our customers.
• Building of successful internal and external relationships
• Use of a company vehicle for delivery of services where required.
• Use of a company phone to communicate effectively with a broad range of customers
• To always conduct self in a professional manner, this also covers personal presentation, demeanour and driving Company vehicles.
• To undertake any other duties as allocated from time to time.
• Provide training support in form of workshops for groups and businesses.
• Maintains safe, organised and neat work areas.

As driving a vehicle is a vital component to delivery of Tech Solutions Services, there is a requirement to maintain a Full and clean New Zealand Driver’s license and have the ability to operate one of our company vehicles.

What we can offer you?

• Base rate + Commission and Incentives
• Consecutive Days Off giving you time to unwind and rest for the week ahead
• Paid day off on your birthday (Whoo!)
• Incredible discounts across all of our brands
• An extra 5 or 10 days of lifestyle leave if you’d like to spend more time at home, on holiday or on a passion project
• Annual sick leave entitlement of 10 days

Additional Information

Why do you want to work for us?

Our Noel Leeming Services team are a passionate bunch of experts with the knowledge and expertise that sets us apart in the market. The team understand our products, ask the right questions, provide solutions and are so passionate whilst doing so. If you want to take your career to the next level, if you want to learn on the job and become a true expert, look no further, this is the opportunity for you!

We look forward to welcoming you into the fold!