Omnichannel Growth Manager, Pet Nutrition

Colgate; Auckland; Hybrid; NZD 110,000 - 140,000; Full time

Benefits offered by this job

Bonus structure

Comprehensive benefits

Job summary

Hill’s Pet Nutrition - A Colgate-Palmolive Company in Auckland is seeking an Omni Channel Customer Development Manager. You will secure optimal product placement across retail, online, and vet channels while driving promotional strategies and managing a P&L to achieve ambitious sales targets.

Lead a Customer Development Executive, collaborate with Marketing, Digital, and Supply Chain, and leverage CRM and analytics to optimize ROI.

Qualifications

• Bachelor’s and/or Master’s degree in business, commerce, or related field.
• 3-5 years experience in Customer Management roles.
• Experience in Pet or FMCG is highly regarded.
• Strong strategic planning and relationship building skills.
• A confident and clear communicator that can navigate the complexities of different retail environments.
• Strong analytical mindset and competencies.
• Exceptional prioritisation skills and goal-oriented.
• Proficiency in CRM, sales analytics tools, and Google Suite or equivalent software.

Responsibilities

• Day-to-day management of customer accounts and relationships.
• Formulate and execute annual business plans for your customer with focus on retail, online & vet while negotiating trading terms.
• Own the Customer P&L, including product forecasting and planning.
• Manage Commercial Value Planning by allocating commercial investment into the 7Ps activities.
• Partner with customers and internal teams to deliver joint business plan initiatives.
• Track and report market share & category performance for your customers.
• Utilise analytics to drive ROI-focused discussions and strategies.
• Deliver sales targets within investment guidelines and alignment with global & regional brand strategy.
• Collaborate with cross-functional teams to build business opportunities and ensure planning accuracy.
• Achieve e-Commerce sales fundamentals, including content standards and product launch timelines.
• Manage and coach a Customer Development Executive.
• Your success will be measured by building strategic relationships, driving sales growth, and leading Hill's Pet Nutrition as a leader in pet health.

Skills

Strategic planning

Relationship building

Analytical mindset

Prioritisation

Team player

Education

Bachelor’s or Master’s degree in business

Tools

CRM

Sales analytics tools

Google Suite

Job description

Hill’s Pet Nutrition - A Colgate-Palmolive Company in Auckland is seeking an Omni Channel Customer Development Manager. You will secure optimal product placement across retail, online, and vet channels while driving promotional strategies and managing a P&L to achieve ambitious sales targets.

Lead a Customer Development Executive, collaborate with Marketing, Digital, and Supply Chain, and leverage CRM and analytics to optimize ROI.