National Support Office Sales Team Leader

Ballance Agri-Nutrients; Bay of Plenty; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Income protection insurance

Trauma insurance

EAP access

Learning & development

Job summary

Ballance Agri-Nutrients is seeking a National Support Office Sales Team Leader to lead and coach the office-based Nutrient Specialists, delivering proactive phone sales and account management for mid- to lower-volume customers.

Based at the National Support Office and reporting to the Customer Services Manager, this fixed-term role (up to 12 months) will drive profitable, sustainable sales growth and consistent, trusted customer engagement.

Qualifications

• Proven leadership and coaching experience, developing sales conversations, objection handling and closing techniques.
• Strong outbound sales and account management capability with KPI ownership.
• Knowledge of Ballance systems, including MyBallance, CRM and reporting tools.
• Commercial acumen, numerical/analytical skills and growth-focused mindset.
• Excellent communication and relationship-building with health and safety mindset.

Responsibilities

• Lead and coach an office-based sales team to deliver proactive phone sales and account management.
• Plan outbound calling, monitor data and maintain CRM accuracy to improve conversion.
• Provide national support to regional specialists through standards, coaching and onboarding.
• Build sales capability and product recommendations using MyBallance and supporting systems.
• Collaborate with regional teams to align priorities and improve processes.

Skills

Leadership & coaching

Outbound sales

CRM & data analysis

Cross-functional collaboration

Product/industry knowledge

Tools

MyBallance

CRM

SAP

Job description

National Support Office Sales Team Leader

Fixed term for up to 12 months

• Lead and coach an office-based sales team to deliver trusted customer conversations and sustainable sales growth.
• Make a national impact through sales coaching, consistent standards and collaboration across regional teams.
• Enjoy learning and development opportunities, plus free life and medical insurance.

WHY BALLANCE?

Rewarding the great work of our team is important, which is why we offer a range of benefits:

• Free Medical, Life, Income and Trauma Insurance.
• Access to free confidential support services including EAP.
• On-going learning and development opportunities.
• Opportunities to grow your skills and experience.

ABOUT THE ROLE

Based at the National Support Office and reporting to the Customer Services Manager, you will lead, coach and develop office-based Nutrient Specialists to deliver proactive phone sales and account management for mid- to lower-volume customers. This fixed-term role, for up to 12 months, will drive profitable, sustainable sales growth and consistent, trusted customer engagement.

• Lead day-to-day team activity, coaching and development, building a safe, inclusive environment and accountability for sales budgets and service targets.
• Plan outbound calling and portfolio coverage, monitor sales and customer experience data, and maintain accurate CRM records to improve conversion and retention.
• Provide national support to Service Centre-based Nutrient Specialists through consistent standards, reporting insights, coaching frameworks and coordinated onboarding and training.
• Build sales and technical capability, including customer-focused product recommendations and effective use of MyBallance and supporting systems.
• Partner with regional sales teams to align priorities, support seamless account transitions and outbound expansion, and improve systems, processes and credit management.

ABOUT YOU

You are a commercially minded, team-focused leader who enjoys coaching confident sales conversations and turning insights into action, while balancing customer value with profitable growth. Agricultural industry experience, knowledge of farm systems and fertiliser or animal nutrition, and experience leading a sales team are preferred.

To be considered for this role, you will have the following:

• Proven leadership and coaching experience, including developing sales conversations, objection handling and closing techniques, and managing performance.
• Strong outbound sales and account management capability, with confidence owning sales budgets and KPIs in a target-driven environment.
• Strong knowledge of Ballance systems, including MyBallance, CRM, SAP and reporting tools.
• Commercial acumen, strong numerical and analytical skills, and the ability to use performance data to identify growth opportunities and improve conversion, portfolio coverage and profitability.
• Excellent communication, relationship-building and problem-solving skills, an adaptable, action-oriented approach, and a commitment to your own and others’ health and safety.

ABOUT US

We love New Zealand, and we care about our growth, our land, and our people. We work together to create a future we can all be proud of every day.

Our values of Imagination, Bravery, Connections and Honesty mean we look out for each other and stand for what we believe in. We take ownership for growing and developing ourselves and supporting and challenging each other so we can all reach our full potential.

Here at Ballance, you have a part to play. You can make your place and are free to make a real difference.

Together, we care about our people and our place, about the future of farming and New Zealand, and we would love for you to join us – “Growing together, caring for people and the land. All in for the future of farming”.

Applications close: 7 November 2026