National Account Executive

Cox Automotive Australia; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Birthday Leave

Volunteering Leave

Service Awards

Employee Assistance Program (EAP)

Job summary

Cox Automotive NZ is seeking a motivated National Account Executive to join our National Salvage Sales team and become a trusted contact across our customer accounts and operations. Reporting to the National Sales Manager - NZ, you will help drive the growth, retention and service delivery of our NZ Salvage business.

You will coordinate the end-to-end path to sale, manage customer expectations, resolve day-to-day issues and work across the business to keep account activity moving.

Qualifications

• Experience in administration, sales support or account coordination.
• Ability to build trusted relationships with customers and internal teams.
• Strong verbal and written communication, with attention to detail.

Responsibilities

• Build and maintain strong relationships with buyers, customers, transport providers and internal stakeholders.
• Support the National Sales Manager in achieving sales and revenue objectives.
• Coordinate salvage vehicle sales from book-in and listing through to sales and collection.
• Prepare and process sales contracts, documentation and customer communications efficiently.
• Manage customer enquiries and act as escalation point for service or operational issues.

Skills

Relationship management

Customer service

Time management

Communication skills

Problem solving

Tools

SAP

Job description

About Us

Manheim is one of Australasia's leading providers of automotive remarketing services, delivering innovative solutions across passenger vehicles, commercial vehicles, trucks, motorcycles, boats, recreational vehicles, machinery, plant and equipment. We also provide specialist salvage remarketing services to the insurance industry.

As part of Cox Automotive, the world's largest automotive services organisation, we're transforming the way people buy, sell, own and use vehicles.

About the Role

Ready to move beyond a purely transactional role? We are looking for a motivated, customer-focused National Account Executive to join our National Salvage Sales team and become a trusted point of contact across our customer accounts and operations.

Reporting to the National Sales Manager - NZ, you will help drive the growth, retention and service delivery of our NZ Salvage business. You will coordinate the end-to-end path to sale, manage customer expectations, resolve day-to-day issues and work across the business to keep account activity moving.

This is a varied role combining relationship management, commercial support and operational coordination. As your capability grows, you will also gain exposure to lead investigation, customer pitches, proposals, tenders and requests for proposal, creating a genuine pathway to broaden your commercial experience.

No two days are the same. You will work with a diverse range of vehicles and stakeholders, build a strong understanding of the wider Salvage business and play an important part in keeping our customers and sales activity moving.

Applicants must be legally entitled to work in New Zealand.

Key Responsibilities

• Build and maintain strong relationships with buyers, customers, transport providers and internal stakeholders.
• Support the National Sales Manager in achieving sales and revenue objectives.
• Coordinate salvage vehicle sales from book-in and listing through to sales and collection
• Prepare and process sales contracts, documentation and customer communications accurately and efficiently.
• Manage customer enquiries, act as an escalation point for service or operational issues, and provide timely updates throughout the sales process.
• Assist with vehicle valuations and salvage pricing activities in collaboration with internal subject matter experts.
• Work closely with Operations, Industrial, PCV and Business Support teams to ensure vehicles are processed, sold, collected and delivered efficiently.
• Maintain accurate stock, sales and customer records.
• Prepare reports, analysis and supporting documentation, and confirm applicable storage charges, fees and other account-related information as required.
• Support auction and sales activity across the Salvage team, including maintaining account continuity and managing customer expectations during the National Sales Manager - NZ's absence.
• Identify opportunities to improve customer service, operational efficiency and sales outcomes.
• Participate in cross-training and knowledge sharing to strengthen capability across the team and support service continuity.
• As your experience develops, contribute to lead investigation and participate in customer pitches, proposals, tenders and requests for proposal (RFPs).

About You

You are organised, proactive and comfortable taking ownership in a fast-moving environment. You enjoy building trusted relationships, solving problems and connecting the dots between customers, sales and operations. Most importantly, you are keen to learn the wider business and grow beyond transactional coordination.

To be successful in this role, you will have:

• Previous experience in administration, sales support, account coordination, customer service or a similar role.
• Automotive industry experience or a genuine passion for vehicles.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Excellent verbal and written communication skills.
• A customer-focused approach with strong relationship-building abilities.
• High attention to detail and accuracy.
• The ability to work both independently and collaboratively within a team.
• A current driver's licence.
• Experience using SAP or similar business systems will be highly regarded.

Why Join Us?

• A broader role with the opportunity to build commercial, account management and operational capability.
• On-the-job training and development opportunities, including LinkedIn Learning and Employee Resource Groups.
• A collaborative environment where you can learn the wider business, contribute ideas and build a long-term career with Cox Automotive.

Our Benefits

Our benefits offerings include:

• Birthday Leave, Volunteering Leave, Service Awards and access to our Reward and Recognition platform, just to name a few.
• Employee Assistance Program (EAP): A professional service that is voluntary, confidential and available free of charge, 24/7, to all team members and their immediate family members and dependants.
• More information about our benefits is available on the Cox Automotive careers benefits page.

If you are looking for a role where you can build strong customer relationships, learn the wider business and grow your commercial capability, we would love to hear from you.