Multilingual Customer Experience & Tour Guide

Dark Sky Project; Lake Tekapo; On-site; NZD 50,000 - 65,000; Full time

Job summary

Dark Sky Project in Lake Tekapo, New Zealand, seeks a Japanese and English-Speaking Customer Experience & Tour Guide. You will welcome visitors, deliver engaging astronomy experiences, and support bookings and retail operations in a dynamic, service-driven environment.

This permanent, full-time role emphasizes manaakitanga, Ngāi Tahu values, and a team-focused approach. Applicants with language skills, especially Japanese, are encouraged to apply.

Qualifications

• Experience in customer service, retail, sales, tourism, or other public-facing roles.
• Passion for creating exceptional customer experiences.
• Confident with public speaking or guiding.
• Willingness to learn astronomy content and share it in an engaging way.
• Willingness to learn Ngāi Tahu values and te reo Māori.
• Japanese language skills would be highly regarded.

Responsibilities

• Deliver warm, professional customer service that enhances every visitor's experience.
• Create welcoming, engaging, and memorable experiences for manuhiri from around the world.
• Support retail operations including bookings, enquiries, merchandising, and POS.
• Guide visitors through astronomy-focused experiences with enthusiasm and clarity.
• Assist onsite operations including housekeeping, kiosk, and F&B support.
• Contribute to a strong team environment and uphold Ngāi Tahu values in daily mahi.

Skills

Customer service

Public speaking

Communication

Tourism

Job description

Dark Sky Project in Lake Tekapo, New Zealand, seeks a Japanese and English-Speaking Customer Experience & Tour Guide. You will welcome visitors, deliver engaging astronomy experiences, and support bookings and retail operations in a dynamic, service-driven environment.

This permanent, full-time role emphasizes manaakitanga, Ngāi Tahu values, and a team-focused approach. Applicants with language skills, especially Japanese, are encouraged to apply.