Bilingual Guest Experience & Stargazing Guide

Te Rūnanga o Ngāi Tahu; Christchurch; On-site; NZD 55,000 - 75,000; Full time

Job summary

Dark Sky Project in Takapō (Lake Tekapo) seeks a Customer Experience & Tour Guide to welcome visitors from around the world, delivering bilingual experiences in Japanese and English. You will guide guests through astronomy sessions and cultural storytelling, while handling bookings, ticketing and retail duties in a fast-paced environment.

This role offers a chance to work at a premier stargazing destination and contribute to a kaupapa-driven team focused on manaakitanga and world-class

Qualifications

• Fluent in Japanese and English, both spoken and written.
• Experience in customer service, tourism, hospitality or related roles.
• Ability to engage diverse international guests with warmth and clarity.

Responsibilities

• Deliver exceptional customer service and create memorable visitor experiences.
• Welcome and assist international guests in Japanese and English.
• Guide visitors through astronomy and cultural experiences.
• Manage bookings, enquiries, ticketing, retail sales and POS transactions.
• Support retail, F&B, kiosk and housekeeping operations as needed.
• Reflect Ngāi Tahu values and manaakitanga in interactions.

Skills

Fluent Japanese

Fluent English

Customer service

Tour guiding

Job description

Dark Sky Project in Takapō (Lake Tekapo) seeks a Customer Experience & Tour Guide to welcome visitors from around the world, delivering bilingual experiences in Japanese and English. You will guide guests through astronomy sessions and cultural storytelling, while handling bookings, ticketing and retail duties in a fast-paced environment.

This role offers a chance to work at a premier stargazing destination and contribute to a kaupapa-driven team focused on manaakitanga and world-class