Motorhome Detailing Team Leader

Tourism Holdings Pty; Queenstown; On-site; NZD 65,000 - 90,000; Full time

Job summary

Tourism Holdings Limited (thl) is seeking a hands-on Detailing Team Leader to manage a 10-30 strong detailing team at our Queenstown branch. You will balance operations with people leadership to ensure rental vehicles are presented to the highest standard and are customer ready.

You will coach and develop the team, coordinate workloads with the Detailing Manager, and model exceptional standards and safety practices in a fast-paced environment.

Qualifications

• Previous supervisory or team leadership experience is required.
• Strong communication and interpersonal skills are essential.
• Sound technical knowledge of vehicles, systems and detailing processes.
• Ability to train, coach and support team members at all levels.
• Comfortable working in fast-paced, high-pressure environments.
• Reliable, flexible team player willing to support the team as required.
• Availability to work on a rotating roster, including weekends.

Responsibilities

• Lead and motivate the Detailing team to consistently deliver high-quality vehicle presentation
• Coordinate daily workloads in partnership with the Detailing Manager
• Be a visible role model, leading by example through your behaviour and communication
• Ensure vehicles are prepared to an exceptional standard, exceeding customer expectations
• Monitor and follow up on detailing and cleaning standards
• Support onboarding, training, and coaching of team members
• Maintain a positive team culture and healthy group dynamics
• Communicate clearly with the Detailing Manager and wider branch leadership
• Ensure all detailing areas remain clean, tidy, and presentable
• Escalate unresolved issues appropriately
• Actively contribute to Health & Safety practices and compliance
• Work collaboratively with internal departments and external providers as needed

Skills

Supervisory experience

Team leadership

Communication

Vehicle detailing knowledge

Problem solving

Training coaching

Flexible/team player

Microsoft Office

Driver's license

Tools

Microsoft Office

Job description

Tourism Holdings Limited (thl) is seeking an enthusiastic individual to join our Queenstown Rentals team as a Motorhome Detailing Team Leader. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer service.

thl is the world's leading provider of holiday vehicles for rent and sale, operating under various brands across Australia, New Zealand, and the USA. Our brands include maui, Apollo, Britz, Mighty rentals, and more. We also design motorhomes through Action Manufacturing and create digital products via thl Digital.

Are you a hands-on leader with a passion for quality, teamwork, and delivering exceptional customer experiences? We are looking for a Motorhome Detailing Team Leader on a fixed term full-time basis, to support our Detailing Manager and lead a high-performing team responsible for preparing our rental fleet to the highest possible standard.

About the Role:

As the Detailing Team Leader, you will play a key role in ensuring our rental vehicles are presented safely, legally compliant, and customer ready. Leading a team of 10-30 detailers (seasonal), you'll balance operational delivery with people leadership - motivating your team, maintaining standards, and contributing to unforgettable customer journeys.

What You'll Be Doing:

• Lead and motivate the Detailing team to consistently deliver high-quality vehicle presentation
• Coordinate daily workloads in partnership with the Detailing Manager
• Be a visible role model, leading by example through your behaviour and communication
• Ensure vehicles are prepared to an exceptional standard, exceeding customer expectations
• Monitor and follow up on detailing and cleaning standards
• Support onboarding, training, and coaching of team members
• Maintain a positive team culture and healthy group dynamics
• Communicate clearly with the Detailing Manager and wider branch leadership
• Ensure all detailing areas remain clean, tidy, and presentable
• Escalate unresolved issues appropriately
• Actively contribute to Health & Safety practices and compliance
• Work collaboratively with internal departments and external providers as needed

What We're Looking For:

• Full, current and valid driver's licence (manual and automatic preferred)
• Proven supervisory or team leadership experience
• Strong communication and interpersonal skills
• Sound technical knowledge of vehicles, systems, and detailing processes
• Confidence working in fast-paced, high-pressure environments
• Strong problem-solving skills and attention to detail
• A positive, proactive, and enthusiastic attitude
• Ability to train, coach, and support team members at all levels
• Competent with Microsoft Office applications
• Reliable, flexible team player willing to support the team as required
• Availability to work on a rotating roster, including weekends

Why Join Us?

• Lead a large and diverse team in a dynamic environment
• Play a hands-on role in delivering memorable customer experiences
• Be part of a supportive leadership team focused on quality and safety
• Opportunity to develop your leadership skills within an established organisation

If you're passionate about standards, teamwork, and leading from the front, we'd love to hear from you.