Motorhome Detailing Team Leader

Tourism Holdings Limited; Queenstown; On-site; NZD 60,000 - 80,000; Full time

Job summary

Tourism Holdings Limited in Queenstown is seeking a Motorhome Detailing Team Leader to join our Rentals team on a fixed term full-time basis and support the Detailing Manager. You will lead a high-performing team to prepare our rental fleet to the highest standard, balancing quality with safety and customer readiness.

You’ll manage a 10–30 detailers (seasonal), motivate staff, model best practices, and ensure timely, compliant detailing.

Qualifications

• Full, current and valid driver’s licence (manual and automatic preferred).
• Proven supervisory or team leadership experience.
• Strong communication and interpersonal skills.
• Sound technical knowledge of vehicles, systems, and detailing processes.
• Ability to train, coach, and support team members at all levels.
• Availability to work on a rotating roster, including weekends.

Responsibilities

• Lead and motivate the Detailing team to deliver high-quality vehicle presentation.
• Coordinate daily workloads with the Detailing Manager.
• Ensure vehicles are prepared to an exceptional standard and compliant.
• Support onboarding, training and coaching of team members.
• Maintain a positive team culture and safety practices.
• Collaborate with internal departments and external providers as needed.

Skills

Supervisory leadership

Team leadership

Communication

Problem solving

Detailing knowledge

Tools

Microsoft Office

Job description

Tourism Holdings Limited – Queenstown, South Island

Tourism Holdings Limited (thl) is seeking an enthusiastic individual to join our Queenstown Rentals team as a Motorhome Detailing Team Leader. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer service.

thl is the world's leading provider of holiday vehicles for rent and sale, operating under various brands across Australia, New Zealand, and the USA. Our brands include maui, Apollo, Britz, Mighty rentals, and more. We also design motorhomes through Action Manufacturing and create digital products via thl Digital.

Are you a hands‑on leader with a passion for quality, teamwork, and delivering exceptional customer experiences? We are looking for a Motorhome Detailing Team Leader on a fixed term full‑time basis, to support our Detailing Manager and lead a high‑performing team responsible for preparing our rental fleet to the highest possible standard.

About the Role:

As the Detailing Team Leader, you will play a key role in ensuring our rental vehicles are presented safely, legally compliant, and customer ready. Leading a team of 10–30 detailers (seasonal), you’ll balance operational delivery with people leadership—motivating your team, maintaining standards, and contributing to unforgettable customer journeys.

What You’ll Be Doing:

• Lead and motivate the Detailing team to consistently deliver high‑quality vehicle presentation
• Coordinate daily workloads in partnership with the Detailing Manager
• Be a visible role model, leading by example through your behaviour and communication
• Ensure vehicles are prepared to an exceptional standard, exceeding customer expectations
• Monitor and follow up on detailing and cleaning standardsSupport onboarding, training, and coaching of team members
• Maintain a positive team culture and healthy group dynamics
• Communicate clearly with the Detailing Manager and wider branch leadership
• Ensure all detailing areas remain clean, tidy, and presentable
• Escalate unresolved issues appropriately
• Actively contribute to Health & Safety practices and compliance
• Work collaboratively with internal departments and external providers as needed

What We’re Looking For:

• Full, current and valid driver’s licence (manual and automatic preferred)
• Proven supervisory or team leadership experience
• Strong communication and interpersonal skills
• Sound technical knowledge of vehicles, systems, and detailing processes
• Confidence working in fast‑paced, high‑pressure environments
• Strong problem‑solving skills and attention to detail
• A positive, proactive, and enthusiastic attitude
• Ability to train, coach, and support team members at all levels
• Competent with Microsoft Office applications
• Reliable, flexible team player willing to support the team as required
• Availability to work on a rotating roster, including weekends

Why Join Us?

• Lead a large and diverse team in a dynamic environment
• Play a hands‑on role in delivering memorable customer experiences
• Be part of a supportive leadership team focused on quality and safety
• Opportunity to develop your leadership skills within an established organisation