Mitre 10 Mega Tauranga - Team Leader

Mitre 10; Tauranga; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Birthday Day Off

Trauma Insurance

Staff discounts

Perks App access

Bonus scheme

Job summary

Mitre 10 MEGA Tauranga is seeking a dynamic, people-focused leader to take ownership of our busy Trade Drive Thru Department. In a fast-paced environment, you’ll develop a high-performing team, drive operational excellence, champion Health & Safety, and ensure our trade and retail customers receive outstanding service daily.

Working with the Store Management Team, you’ll influence team culture, performance and customer outcomes.

Qualifications

• Proven experience leading teams in retail, trade, warehousing or logistics.
• Strong communication and relationship-building skills.
• Passion for Health & Safety and promoting safe practices.
• NZ Class 1 Driver Licence required; forklift licence advantageous.

Responsibilities

• Lead, coach and inspire a diverse team to achieve outstanding results.
• Champion a strong safety-first culture and ensure policy compliance.
• Deliver exceptional customer experience and manage stock and processes.
• Drive productivity and continuous improvement in the department.

Skills

Team leadership

Coaching & development

Health & safety focus

Stock management

Job description

Are You a Passionate Leader Ready to Drive Success?

Mitre 10 MEGA Tauranga is looking for an energetic, people-focused leader to take ownership of our busy Trade Drive Thru Department.

This is an opportunity to lead from the front in a fast-paced environment where no two days are the same. You'll be responsible for developing a high-performing team, driving operational excellence, championing Health & Safety, and ensuring our trade and retail customers receive outstanding service every day.

Working closely with the Store Management Team, you'll play a key leadership role within the business and have the opportunity to influence team culture, performance, and customer outcomes.

This is a full-time position (40 hours per week) and includes one weekend day.

What You’ll Be Responsible For

Leadership & Team Development

• Lead, coach and inspire a diverse team to achieve outstanding results.
• Create a positive, high-performance culture focused on teamwork, accountability, and customer service.
• Manage team performance, provide regular coaching and feedback, and support ongoing training and development.
• Build capability within the team and identify future leaders through succession planning.

Health & Safety Leadership

• Champion a strong safety-first culture where everyone goes home safely every day.
• Lead by example in all Health & Safety practices and ensure compliance with company policies and legislation.
• Identify risks, drive continuous improvement initiatives, and promote proactive safety behaviours across the department.
• Ensure the Drive Thru operates safely and efficiently for both customers and team members.

Customer & Operational Excellence

• Deliver an exceptional customer experience for both trade and retail customers.
• Ensure stock, systems, and processes are managed effectively to support smooth daily operations.
• Drive productivity, efficiency, and continuous improvement within the department.
• Monitor stock control, inventory accuracy, and order fulfilment standards.

What We’re Looking For

We're seeking a leader who can bring people together, drive engagement, and create a high-performing, safety-focused team environment.

• Proven experience leading and developing teams in a retail, trade, warehousing, logistics, or customer-focused environment.
• Strong leadership skills with the ability to motivate, coach, and hold others accountable.
• A genuine passion for Health & Safety and experience promoting safe work practices.
• Excellent communication and relationship-building skills.
• Strong organisational and problem-solving abilities.
• Experience with stock management, operational planning, and performance management.
• A full New Zealand Class 1 Driver Licence (forklift licence advantageous).

Knowledge of building supplies, timber, hardware, or trade products is beneficial, but not essential. We're more interested in finding an exceptional leader who can inspire people and drive results.

Why Join Us?

• Competitive remuneration
• Comprehensive training & career development
• Generous staff discounts
• Corporate discounts via Mitre 10’s ‘Perks App’
• Employee benefits, including Birthday Day Off, Trauma Insurance, and a Bonus Scheme

As part of our commitment to providing a safe workplace, the successful applicant will be required to satisfactorily complete pre-employment drug and alcohol screening and a criminal conviction check.