Manufacturing Capability Training Lead

Laminex New Zealand; New Zealand; On-site; NZD 36,000 - 39,000; Full time

Job summary

Millennium Food and Beverage & Resort, Manuels Taupō seeks a capable Food and Beverage Supervisor to oversee daily retail sales and customer-service operations. You will supervise staff, handle rostering, stock control, and till procedures to ensure smooth customer experiences.

Ideal candidates have 1+ year in retail or customer service, strong communication skills, and experience with POS systems. Duties include coaching, stock checks, and ensuring presentation standards in a busy retail area.

Qualifications

• At least one year of relevant retail or customer-service work experience.
• NZQF Level 4 qualification or equivalent recognised overseas qualification.
• Experience supervising and directing staff in a retail setting.
• Strong customer-service and communication skills.
• Experience handling enquiries, complaints and service issues.
• Experience using POS systems and processing payments.
• Knowledge of stock control, stocktakes and product presentation.
• Good organisational, time-management, problem-solving and decision-making skills.
• Ability to work rostered shifts including evenings, weekends and public holidays.

Responsibilities

• Supervise and coordinate activities of retail sales and customer-service staff during shifts.
• Allocate duties, monitor performance and ensure coverage for business needs.
• Assist with rostering and staff training on procedures and product knowledge.
• Conduct shift briefings and communicate priorities, promotions and stock info.
• Oversee till operations and ensure accurate cash and payment processing.
• Maintain pricing, labelling and display standards across the retail area.
• Monitor stock levels, arrange replenishment and assist with stock orders.
• Receive deliveries, conduct stock checks and report discrepancies.
• Manage stock takes and inventory records; handle returns per policy.
• Minimise loss through security practices and maintain a clean, safe environment.
• Liaise with management on staffing, stock and customer requirements; provide sales feedback.

Skills

Retail experience

Customer service

Supervision

Communication

Stock control

Time management

Problem-solving

Organisation

Flexibility

Education

NZQF Level 4 qualification

Equivalent overseas qualification

Tools

POS systems

Job description

Job Description

About the Role

Millennium Food and Beverage & Resort, Manuels Taupō is seeking a capable and customer-focused Food and Beverage Supervisor to supervise and coordinate the day-to-day activities of staff engaged in retail sales and customer-service operations. This is a hands‑on supervisory position that combines team coordination, customer service, stock control, sales processing, product presentation and general oversight of the assigned retail area.

Key Duties and Responsibilities

Supervise and coordinate the activities of retail sales and customer-service staff during assigned shifts.

Allocate daily duties, work areas and responsibilities to team members and monitor completion and performance.

Assist with staff rostering and ensure appropriate staff coverage for business requirements.

Conduct shift briefings and communicate daily priorities, promotions, stock information and operational matters.

Train, coach and support new and existing employees in customer service, sales procedures, product knowledge and workplace processes.

Monitor staff performance and ensure compliance with company policies, procedures and customer-service standards.

Assist customers with enquiries about products, services, prices and availability, and support staff with complex customer transactions.

Handle and resolve customer complaints and service issues professionally and elevate matters where required.

Supervise point‑of‑sale transactions and ensure cash, EFTPOS and other approved payments are processed accurately.

Assist with till balancing, reconciliation and end‑of‑shift procedures where required.

Ensure products are correctly priced, labelled, presented and displayed in accordance with business standards.

Monitor stock levels, arrange replenishment and assist with ordering stock within delegated authority.

Receive and check stock deliveries for quantity, accuracy and condition, and report discrepancies or damaged goods.

Undertake and/or supervise stocktakes and inventory checks and maintain appropriate stock‑control records.

Examine returned goods and ensure exchanges, refunds or other actions are processed in accordance with company procedures.

Monitor the retail area to minimise theft, stock loss, damage and wastage and ensure appropriate security procedures are followed.

Maintain a clean, organised, safe and professional retail environment for customers and staff.

Ensure employees comply with workplace health and safety requirements and report hazards or incidents appropriately.

Liaise with management and other departments regarding staffing, stock, customer requirements and operational matters.

Provide management with feedback on sales activity, customer trends, stock requirements and opportunities to improve service and operational efficiency.

Minimum Skills, Experience and Qualifications

Applicants must have at least one of the following:

At least one year of relevant retail or customer‑service work experience; OR

A relevant NZQF Level 4 qualification, or an equivalent recognised overseas qualification.

Applicants should also demonstrate:

Experience in a retail or customer‑facing environment.

Ability to supervise, coordinate and provide direction to staff.

Strong customer‑service and communication skills.

Experience handling customer enquiries, complaints and service issues.

Experience using point‑of‑sale systems and processing payments.

Understanding of stock control, stocktakes, inventory procedures and product presentation.

Good organisational, time‑management, problem‑solving and decision‑making skills.

Ability to work effectively under pressure and manage competing priorities.

Reliability, professionalism and a strong work ethic.

Flexibility to work rostered shifts, including evenings, weekends and public holidays as required.

Personal Attributes

Customer‑focused, approachable and professional.

Confident supervising and supporting team members.

Committed to maintaining high retail, service and presentation standards.

Location:

Employment Type:

Permanent, Full‑Time

Hours of Work:

30 to 40 hours per week

30 hours per week

Pay Rate:

NZD $26.00 to $28.00 per hour

Roster:

Rostered shifts may include weekdays, evenings, weekends and public holidays, depending on operational requirements