Manager Payment Standards & Industry

Westpac New Zealand Limited; Auckland; On-site; NZD 100,000 - 150,000; Full time

Benefits offered by this job

4 weeks holiday + wellbeing leave

Parental leave with top‑up

Volunteer days

Insurance discounts

Banking benefits and superannuation

Job summary

Westpac New Zealand Limited is seeking an experienced professional to support the governance and operational management of its payment services. You will coordinate industry engagement, regulatory reporting and cross‑domain support across payment rails and standards.

You will influence policy, monitor regulatory changes and drive improvements in resilience, reporting and stakeholder communications. A strong background in payments and executive communication is essential.

Qualifications

• Experience in domestic payments, transaction banking or related industry.
• Understanding of payment methods, clearing and settlement arrangements.
• Knowledge of payment-system rules, standards, obligations, risk and regulatory requirements.
• Experience engaging regulators, industry bodies and external stakeholders.
• Strategic thinking with the ability to translate industry developments into actions.
• Excellent written and verbal communication, including executive papers and briefings.

Responsibilities

• Support management of Westpac NZ's payment rails, standards and operating frameworks.
• Coordinate industry engagement, governance, reporting and issue resolution.
• Oversee payment industry rules, standards and procedures across systems.
• Coordinate participation in industry bodies and working groups.
• Monitor regulatory changes and coordinate impact assessments and communications.
• Manage industry obligations, attestations, audits and regulatory reporting.
• Governance and reporting for Payment Services including dashboards and metrics.
• Resolve payment-related operational issues with cross-functional teams.
• Support testing, readiness and implementation of industry changes.

Skills

Payments governance

Domestic payments

Regulatory engagement

Strategic thinking

Executive communication

Industry liaison

Job description

• Support the effective management of Westpac New Zealand's payment rails, standards, participation obligations and operating frameworks.
• Coordinate day-to-day industry engagement, governance, reporting, obligations management and operational issue resolution across payment services, while representing Westpac in relevant industry forums and providing continuity across payment domains.
• Maintain oversight of payment industry rules, standards, participation requirements and operating procedures across all payment systems, ensuring obligations remain current, understood and managed.
• Coordinate Westpac's participation in industry bodies, operational forums and working groups, representing the bank on day-to-day industry matters and process improvement initiatives
• Monitor industry, regulatory and standards change, coordinating impact assessments, implementation activities and stakeholder communications across the organisation.
• Manage and coordinate industry obligations, including attestations, scheme requirements, participation commitments, consultations, audits and regulatory reporting activities.
• Manage Payment Services governance and reporting, including dashboards, scorecards, metrics, management reporting, action tracking and insights relating to industry obligations and payment performance.
• Coordinate the resolution of payment-related operational issues, incidents and industry queries, working with Product, Operations, Technology, Risk and external stakeholders to drive effective outcomes.
• Support industry testing, operational readiness and implementation activities associated with industry change, rule updates, standards releases and ecosystem developments.
• Identify and drive process, control and reporting improvements that enhance operational effectiveness, compliance, resilience and management visibility across Payment Services.
• Provide cross-domain expertise and operational support across all payment types, maintaining broad payments knowledge, supporting delivery activities and providing backup coverage across the Payment Services function.
• undefined

Nā tāu rourou | What will you bring?

• Experience in domestic payments, transaction banking, clearing systems, financial services or a related industry.
• Understanding of payment methods, clearing and settlement arrangements.
• Knowledge of payment-system rules, standards, participation obligations, operational risk, resilience and regulatory requirements
• Experience engaging with regulators, industry bodies, standards organisations, working groups and external stakeholders
• Strategic thinking and analytical capability, with the ability to assess industry developments and translate them into business impacts, recommendations and actions.
• Excellent written and verbal communication skills, including experience preparing executive papers, consultation responses, submissions and briefing materials.

Immersing yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Mō te tūranga | About the Role

• Support the effective management of Westpac New Zealand's payment rails, standards, participation obligations and operating frameworks.
• Coordinate day-to-day industry engagement, governance, reporting, obligations management and operational issue resolution across payment services, while representing Westpac in relevant industry forums and providing continuity across payment domains.
• Maintain oversight of payment industry rules, standards, participation requirements and operating procedures across all payment systems, ensuring obligations remain current, understood and managed.
• Coordinate Westpac's participation in industry bodies, operational forums and working groups, representing the bank on day-to-day industry matters and process improvement initiatives
• Monitor industry, regulatory and standards change, coordinating impact assessments, implementation activities and stakeholder communications across the organisation.
• Manage and coordinate industry obligations, including attestations, scheme requirements, participation commitments, consultations, audits and regulatory reporting activities.
• Manage Payment Services governance and reporting, including dashboards, scorecards, metrics, management reporting, action tracking and insights relating to industry obligations and payment performance.
• Coordinate the resolution of payment-related operational issues, incidents and industry queries, working with Product, Operations, Technology, Risk and external stakeholders to drive effective outcomes.
• Support industry testing, operational readiness and implementation activities associated with industry change, rule updates, standards releases and ecosystem developments.
• Identify and drive process, control and reporting improvements that enhance operational effectiveness, compliance, resilience and management visibility across Payment Services.
• Provide cross-domain expertise and operational support across all payment types, maintaining broad payments knowledge, supporting delivery activities and providing backup coverage across the Payment Services function.
• undefined

Nā tāu rourou | What will you bring?

• Experience in domestic payments, transaction banking, clearing systems, financial services or a related industry.
• Understanding of payment methods, clearing and settlement arrangements.
• Knowledge of payment-system rules, standards, participation obligations, operational risk, resilience and regulatory requirements
• Experience engaging with regulators, industry bodies, standards organisations, working groups and external stakeholders
• Strategic thinking and analytical capability, with the ability to assess industry developments and translate them into business impacts, recommendations and actions.
• Excellent written and verbal communication skills, including experience preparing executive papers, consultation responses, submissions and briefing materials.

Westpac Hei Wāhi Mahi | Working at Westpac

Immersing yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications close: 9 November 2026