Manager Payment Standards & Industry

Westpac New Zealand Ltd; Auckland; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

4 weeks standard holiday + 5 wellbeing

Additional leave options up to 4 weeks

Banking benefits, insurance discounts,

Career growth programs

Parental leave top up

Job summary

Westpac New Zealand Ltd. seeks a Payments Governance professional to oversee payment rails, standards and operating frameworks, coordinating industry engagement, governance and reporting across payment services.

You will monitor industry and regulatory changes, assess impacts, and drive improvements across the organisation to ensure resilient payment services. You will work with Product, Operations, Technology and Risk to deliver effective outcomes, manage obligations and support ongoing

Qualifications

• Experience in domestic payments, transaction banking and clearing systems.
• Knowledge of payment-system rules, standards and participation obligations.
• Experience engaging with regulators and industry bodies.
• Strong written and verbal communication; executive papers and briefing materials.

Responsibilities

• Support management of payment rails, standards and operating frameworks.
• Coordinate industry engagement, governance and reporting across payment services.
• Monitor regulatory changes and coordinate impact assessments and stakeholder communications.
• Provide cross-domain expertise across all payment types and ensure continuity across Payment Services.

Skills

Domestic payments

Transaction banking

Clearing systems

Regulatory requirements

Stakeholder engagement

Strategic thinking

Analytical capability

Executive papers

Consultation responses

Job description

About the Role

Support the effective management of Westpac New Zealand's payment rails, standards, participation obligations and operating frameworks. Coordinate day-to-day industry engagement, governance, reporting, obligations management and operational issue resolution across payment services, while representing Westpac in relevant industry forums and providing continuity across payment domains. Maintain oversight of payment industry rules, standards, participation requirements and operating procedures across all payment systems, ensuring obligations remain current, understood and managed. Coordinate Westpac's participation in industry bodies, operational forums and working groups, representing the bank on day-to-day industry matters and process improvement initiatives Monitor industry, regulatory and standards change, coordinating impact assessments, implementation activities and stakeholder communications across the organisation. Manage and coordinate industry obligations, including attestations, scheme requirements, participation commitments, consultations, audits and regulatory reporting activities. Manage Payment Services governance and reporting, including dashboards, scorecards, metrics, management reporting, action tracking and insights relating to industry obligations and payment performance. Coordinate the resolution of payment-related operational issues, incidents and industry queries, working with Product, Operations, Technology, Risk and external stakeholders to drive effective outcomes. Support industry testing, operational readiness and implementation activities associated with industry change, rule updates, standards releases and ecosystem developments. Identify and drive process, control and reporting improvements that enhance operational effectiveness, compliance, resilience and management visibility across Payment Services. Provide cross-domain expertise and operational support across all payment types, maintaining broad payments knowledge, supporting delivery activities and providing backup coverage across the Payment Services function.

What will you bring?

Experience in domestic payments, transaction banking, clearing systems, financial services or a related industry. Understanding of payment methods, clearing and settlement arrangements. Knowledge of payment-system rules, standards, participation obligations, operational risk, resilience and regulatory requirements Experience engaging with regulators, industry bodies, standards organisations, working groups and external stakeholders Strategic thinking and analytical capability, with the ability to assess industry developments and translate them into business impacts, recommendations and actions. Excellent written and verbal communication skills, including experience preparing executive papers, consultation responses, submissions and briefing materials.

Working at Westpac

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Our Organisation

Ko mātou tēnei | Our Organisation At Westpac

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Mahi tahi tātou, kaha ake tātou | Together

Tono mai ināianei!

We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Application Deadline

Greater Applications close: 9 November 2026

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.