Managed Services Engineer

One New Zealand; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work from home

Health insurance

Lifestyle leave

Employee discounts

Job summary

One New Zealand is seeking a Managed Services Engineer to deliver Communications Solutions managed services, ensuring reliable, secure, and optimised customer outcomes. You’ll resolve faults, coordinate releases, work with security operations, and help deploy services.

Join a team that values curiosity, collaboration, and continuous improvement. You’ll develop expertise across the Communications Practice, engage with stakeholders, and participate in after-hours on-call rosters for 24/7 customers.

Qualifications

• Strong complex problem-solving and decision-making skills.
• Ability to manage competing priorities and resolve issues constructively.
• Understanding of customer needs and managed services in a SaaS environment.
• Confidently presenting complex topics to technical and non-technical audiences.

Responsibilities

• Collaborate across the Communications Practice and wider Enterprise Service teams.
• Coordinate vendor service-level activities with Cloud Architects and Consultants.
• Perform Level 2+ incident triage and escalate issues to specialists.
• Coordinate change and release activities to support customer adoption and service optimisation.
• Deliver service assurance through reporting, prevention and remediation of potential impacts.
• Complete minor chargeable moves, adds and changes in line with service agreements.
• Manage customer incidents in line with managed service standards and performance measures.
• Coordinate with Security Operations to protect customer services and data.
• Engage proactively with customer stakeholders to support service performance and improvement.
• Contribute to the ongoing improvement of the Managed Services proposition.
• Participate in an after-hours on-call roster supporting 24/7 customers.

Skills

Problem-solving

Prioritisation

SaaS experience

Customer focus

Cross-functional collaboration

Clear communication

Professional development

Job description

He aha ai tātou – Why us?

At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand.

Kia renarena te taukaea i Aotearoa New Zealand.

Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.

He aha ai tātou – Why us?

At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand.

Kia renarena te taukaea i Aotearoa New Zealand.

Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.

Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate.

Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible.

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role

As the Managed Services Engineer your role is to deliver Communications Solutions managed services activities that support reliable, secure and optimised customer services. You’ll resolve faults, coordinate release and vendor activities, work closely with security operations, support service deployments and identify opportunities to improve and grow customer outcomes. You’ll continue developing your expertise across the Communications Practice while creating value for customers and stakeholders.

Ko Tō Mahi – What You’ll Do

• Collaborate across the Communications Practice and wider Enterprise Service teams.
• Coordinate vendor service-level activities with Cloud Architects and Consultants.
• Perform Level 2+ incident triage and elevate issues to specialist teams or vendors.
• Coordinate change and release activities to support customer adoption and service optimisation.
• Deliver service assurance through reporting, prevention and remediation of potential impacts.
• Complete minor chargeable moves, adds and changes in line with service agreements.
• Manage customer incidents in line with managed service standards and performance measures.
• Coordinate with Security Operations to protect customer services and data.
• Engage proactively with customer stakeholders to support service performance and improvement.
• Contribute to the ongoing improvement of the Managed Services proposition.
• Participate in an after-hours on-call roster supporting 24/7 customers.

Na Tōu Rourou - What You’ll Bring

• Strong complex problem-solving, adaptability and decision-making skills.
• The ability to manage competing priorities and resolve issues constructively.
• An understanding of customer business needs and managed services within a SaaS environment.
• Confidence presenting complex topics clearly to technical and non-technical audiences.
• Strong customer focus with the ability to build trusted stakeholder relationships.
• A proactive approach to professional development and relevant technical certifications.
• The ability to work collaboratively across technical, operational and customer-facing teams.

Nā Mātou Te Rourou – What You’ll Get

• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.

Dean Whittingham