Library Customer Service Assistant - Casual

Waimakariri District Council; Rangiora; On-site; NZD 30,000 - 36,000; Part time

Job summary

Waimakariri District Council is seeking a Casual Library Customer Service Assistant to work across the Kaiapoi, Rangiora and Oxford libraries. This casual, as-needed role is ideal for someone who enjoys frontline customer service in a vibrant, community-focused environment.

You will help customers access eBooks on their devices, navigate online learning, recommend reads, support engaging programmes and ensure our collections remain welcoming and accessible.

Qualifications

• Empathy and excellent customer service orientation
• Ability to work in a busy, people-centred environment
• Teamwork and adaptability

Responsibilities

• Access and download the eBook collection on customers' devices
• Navigate online courses to help customers advance their careers
• Recommend or help customers find their next great read
• Assist with delivery of programmes and events for all ages
• Ensure library collections are accessible and engaging

Job description

• Do you love providing great customer service?
• Do you have the ability to build a quick rapport with people from all walks of life?
• Are you quick to pick up working with new technologies and platforms?
• Would you thrive in a high-energy and fun community-focused team?

• Do you love providing great customer service?
• Do you have the ability to build a quick rapport with people from all walks of life?
• Are you quick to pick up working with new technologies and platforms?
• Would you thrive in a high-energy and fun community-focused team?

Waimakariri Libraries have an opportunity to join our team as a Casual Library Customer Service Assistant working across our libraries in Kaiapoi, Rangiora and Oxford.

This type of role is perfect for someone who prefers to work on an as-and-when-needed basis.

This casual contract is multiskilled in nature offering a motivated candidate the opportunity to experience a varied and dynamic cross-section of customer facing library work.

Supporting a welcoming, professional, and responsive library environment this role delivers dynamic front-line services and includes working with our community to:

• access and download our eBook collection on their digital device
• navigate online courses to get their career to the next level
• recommend or finding their next great read
• help with the delivery of fun and engaging programmes and events for all ages
• ensure our amazing collections are accessible and look engaging.

We are looking for someone who can demonstrate the skills and empathy to support a diverse range of people in their use of the library’s spaces, collections, services and technologies. To be successful, you will need to be able to think quick on your feet, work well as part of a team, have excellent physical stamina, and effortlessly keep a smile on your face during a busy workday.

Our ideal new team member will have:

• a genuine interest and warmth for meeting, engaging with and helping people
• the skills to work in a busy people-centred environment
• ability to meet deadlines and quickly pick up new processes and procedures
• the skills to assist our customers in their use of technology
• an openness to continual professional learning
• the ability to interact well with others and enjoy being part of a fun team
• good physical fitness and the ability to be on your feet for most of the day
• the capacity to work weekend or evening work is an advantage.

For further information, please contact Waimakariri Libraries Operations Team Leader Billy McDonald on 0800 965 468 (0800 WMK GOV)

Applications close Wednesday 2 September 2026.

The Council is an equal employer.