Level 2 Escalations Engineer - IT Support & Leadership

New Era Technology NZ; Dunedin; In loco; NZD 65.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company vehicle (occasional)

Career growth and certifications

Employee assistance program

Holiday projects and training

Descrizione del lavoro

New Era Technology NZ seeks a skilled Support Engineer Level 2 (Escalations) to join our Dunedin-based education sector team. You will bridge service desk, support engineers, and systems engineers, resolving complex issues and guiding projects while ensuring SLA targets.

The role involves travel across Dunedin to support multiple client sites; a company vehicle may be provided from time to time. NZ citizen or permanent resident and NZ Driver's License required.

Competenze

• Previous Level 2 Support, Service Desk, or Systems Engineering experience.
• Strong knowledge of Windows Server, Active Directory, Microsoft 365, and virtualization technologies.
• Experience supporting networking environments, including TCP/IP, firewalls, and cloud services.
• Strong troubleshooting, problem-solving, and technical documentation skills.

Mansioni

• Provide remote and onsite support for complex IT issues across client environments.
• Troubleshoot and resolve hardware, software, network, and infrastructure incidents.
• Manage escalated support requests through to resolution while meeting SLA targets.
• Support the deployment, maintenance, and optimisation of desktops, servers, and network infrastructure.
• Assist with system upgrades, project delivery, and technology rollouts.
• Maintain accurate technical documentation and follow security best practices.
• Build strong client relationships through professional and responsive service.
• Mentor junior engineers and continue developing technical skills and knowledge.

Conoscenze

Windows Server

Active Directory

Microsoft 365

Virtualisation

Networking (TCP/IP)

Troubleshooting

Technical documentation

Communication skills

Team player

Continuous learning

Formazione

IT qualifications / certifications (Microsoft, CompTIA, or similar)

Descrizione del lavoro

New Era Technology NZ seeks a skilled Support Engineer Level 2 (Escalations) to join our Dunedin-based education sector team. You will bridge service desk, support engineers, and systems engineers, resolving complex issues and guiding projects while ensuring SLA targets.

The role involves travel across Dunedin to support multiple client sites; a company vehicle may be provided from time to time. NZ citizen or permanent resident and NZ Driver's License required.