Learning Designer

CGR Services; Wellington; On-site; NZD 98,000 - 129,000; Full time

Benefits offered by this job

Flexible working options

Competitive remuneration

Three extra Annual Leave days after 12

Onsite gym and personal trainer

Employee Assistance Programme (EAP)

Job summary

Office of the Ombudsman in Wellington invites you to join our Learning and Capability team as a Learning Designer. You will lead the design and development of learner-centric, innovative, future-focused learning programmes for internal and external audiences.

Collaborating with subject matter experts, you will create engaging experiences delivered through eLearning, face-to-face workshops, webinars, and on-the-job training, using tools like Articulate 360 and Totara LMS.

Qualifications

• Two or more years of experience designing, delivering, and evaluating inclusive adult learning programmes.
• Proven knowledge of adult learning frameworks (ADDIE, Bloom, 70-20-10, Kirkpatrick).
• Proficiency with rapid design tools and technologies such as Articulate 360, Chameleon Creator, Adobe CC, Powtoon, Totara LMS.

Responsibilities

• Lead the design and development of learner-centric, innovative, future-focused learning programmes for internal and external audiences.
• Collaborate closely with internal colleagues and subject matter experts to deliver engaging learning experiences across multiple formats (eLearning, workshops, webinars, on-the-job training).

Skills

Adult learning design

ADDIE framework

Bloom's Taxonomy

70-20-10

Kirkpatrick

Tools

Articulate 360

Chameleon Creator

Adobe Creative Cloud

Powtoon

Totara LMS

Job description

Newly formed team

• Exciting opportunity to be part of a collaborative, creative, and high-performing team.
• Broad impact: Apply your passion for great learning design and development to internal and external learning projects.
• Future-focused: Work on implementing a future-focused operating model for learning and capability development.
• Wellington CBD: 1 x permanent opportunity based in the heart of Wellington.

Mō te Tari o te Kaitiaki Mana Tangata – About the Ombudsman

The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.

He wā tino pai ki te hono mai ki tō mātou tari - It's a great time to join our office.

Public confidence in government institutions is under pressure. The Office of the Ombudsman in a constitutionally independent role critical to the success of good administration. Demand for our services is growing and New Zealanders need us to show up in new ways and be more accessible and impactful. We have just completed an organisational transformation, and we are evolving how we do our mahi to have greater impact. This is a new way of working where kaimahi are genuinely empowered, collaboration is real, leadership is visible and values-driven, and where the people doing the work can see their input shaping the direction of the organisation.

Mō tō mātou tira – About the team

The Learning and Capability team is responsible for building and enhancing organisational capability through capability frameworks, leadership development and learning pathways. The team is also responsible for developing learning for use by externals audiences. The team is made up of two Senior roles, three Learning Designers and two Learning Coordinators.

Mō te tūranga - About the role

We have an exciting opportunity for you to join our Learning and Capability team as a Learning Designer. Reporting to the Manager Learning and Capability, you will lead the design and development of learner-centric, innovative, future-focused learning programmes, including organisational and systems learning, operational practice and external agency development programmes.

Collaborating closely with internal colleagues and subject matter experts, you will create relevant, engaging, and sustainable learning experiences delivered through diverse channels such as eLearning, face-to-face workshops, webinars, and on-the-job training.

He kōrero mōu – About you

• Two or more years of experience analysing, designing, delivering, and evaluating inclusive adult learning programmes.
• Proven knowledge of adult learning frameworks (e.g., ADDIE, Bloom's Taxonomy, 70-20-10, Kirkpatrick).
• Proficiency with rapid design tools and technologies such as Articulate 360, Chameleon Creator, Adobe Creative Cloud, Powtoon, and Totara LMS.
• Excellent verbal and written communication skills with a succinct, conversational writing style.
• Effective relationship management, collaboration, and influencing skills across all organisational levels.
• Strong attention to detail and the ability to manage competing priorities under pressure to meet tight deadlines.

Te painga o te mahi tahi me mātou - Our benefits, what we offer

• Genuine career progression opportunities and professional development through learning and mentoring by senior members of your team
• Flexible working options
• Competitive remuneration
• Three extra Annual Leave days after 12 months of employment
• Onsite gym and personal trainer, free to all employees
• Three paid office holidays between Christmas and New Year
• Employee Assistance Programme (EAP)

All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance. As the Ombudsman's role is to provide “fairness for all” New Zealanders, it is important that our staff represent New Zealanders from all walks of life. We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life.

Depending on skills and experience the salary is expected to be between $98,182 to $128,864 with $122,728 being the mid-point.

This role is based in Wellington. Please note we are unable to consider 100% remote working for this role.

Applications close 5pm 31 August 2026.