Lead, Service Delivery Communications & Planning

New Zealand Government; Wellington; Hybrid; NZD 143,000 - 178,000; Full time

Job summary

The Ministry of Social Development in Wellington, NZ, seeks a senior communications leader to plan and deliver client and public communications that support Service Delivery outcomes. You will provide strategic guidance to senior leaders and partners, leading a team to deliver integrated communication and marketing strategies aligned with operational priorities.

You will champion audience-focused approaches, foster collaboration across departments, and lead delivery improvements while

Qualifications

• Extensive experience in senior communications leadership roles in large or public sector organisations.
• Proven ability to lead strategic communications and marketing programmes across multiple audiences.
• Strong people leadership experience and capability building.
• Skilled in using audience insight and data to shape planning and improve outcomes.
• Excellent written and verbal communication with practical advice and plain language outputs.
• Experience in strategic planning, operations, project and financial management with performance monitoring.

Responsibilities

• Lead planning and coordination of the team’s forward communications programme aligned to operational priorities.
• Provide trusted communications advice to senior leaders, programme leads and partners.
• Foster a collaborative culture and strengthen systems, standards and practices for sustainable delivery.
• Guide the development and delivery of integrated communication and marketing strategies across Service Delivery.
• Lead teams through change while maintaining delivery quality and momentum.

Skills

Senior leadership

Strategic planning

Audience insight

Written communication

Public sector knowledge

Stakeholder engagement

Education

Relevant tertiary qualification in communications/marketing/public relations

Job description

The Ministry of Social Development in Wellington, NZ, seeks a senior communications leader to plan and deliver client and public communications that support Service Delivery outcomes. You will provide strategic guidance to senior leaders and partners, leading a team to deliver integrated communication and marketing strategies aligned with operational priorities.

You will champion audience-focused approaches, foster collaboration across departments, and lead delivery improvements while