Lead, Learning Support System & Service Design

Ministry of Education; Wellington; On-site; NZD 121,000 - 182,000; Full time

Job summary

The New Zealand Ministry of Education is seeking a Manager, System and Service Design in Wellington. You will lead end‑to‑end design and continuous improvement of learning support services to ensure equitable, accessible outcomes for learners, whānau and educators.

This role blends strategic leadership with practical delivery and requires strong cross‑sector collaboration. You will lead a high‑performing team, manage priorities and resources, and work across the Ministry to inform decisions with

Qualifications

• Proven experience leading and developing high‑performing teams.
• Significant experience in system design, service design, continuous improvement or service transformation.
• Experience leading organisational change and embedding new ways of working.
• Strong relationship management skills with internal and external stakeholders.
• Experience using data, insights and user feedback to inform decisions.

Responsibilities

• Lead the design, integration and continuous improvement of learning support services.
• Provide end‑to‑end governance of the learning support system and resources.
• Collaborate with the Ministry, sector partners and external stakeholders to drive change.
• Develop a high‑performing team and oversee priorities to deliver equitable outcomes.

Skills

People leadership

System design

Stakeholder engagement

Organisational change

Data-driven decisions

Education sector knowledge

Communication skills

Project management

Public sector processes

Public service values

Job description

The New Zealand Ministry of Education is seeking a Manager, System and Service Design in Wellington. You will lead end‑to‑end design and continuous improvement of learning support services to ensure equitable, accessible outcomes for learners, whānau and educators.

This role blends strategic leadership with practical delivery and requires strong cross‑sector collaboration. You will lead a high‑performing team, manage priorities and resources, and work across the Ministry to inform decisions with