Lead Café Operations & Guest Experience

Melba Group; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Melba Group in Auckland is seeking an experienced Café Manager to oversee the day-to-day operations of a busy café, ensuring smooth service and strong financial performance.

You will lead a front-of-house and kitchen team, plan rosters, maintain health and safety standards, and develop menus in collaboration with chefs.

The role emphasizes staff development, customer service excellence, and contributing to the café's reputation and sales growth.

Qualifications

• A minimum of two years of relevant work experience in café, restaurant or similar hospitality operations.
• Strong leadership, staff-supervision and organisational skills.
• Sound customer-service, communication and problem-solving skills.
• The ability to manage stock, costs, purchasing, rosters and service standards in a busy café environment.
• A professional, reliable and positive approach, with the ability to remain calm under pressure.

Responsibilities

• Plan and organise the day-to-day operations of the café, including service delivery, staffing, functions and catering requirements.
• Plan menus in consultation with chefs and coordinate any special menu or function requirements.
• Arrange the purchasing and pricing of food, beverages and other supplies in accordance with establishment standards and budgets.
• Maintain records of stock levels, wastage and financial transactions, and ensure all goods are properly accounted for.
• Ensure the café, equipment and dining facilities are clean, functional and maintained in accordance with health, safety and food-safety requirements.
• Monitor the quality and consistency of food and beverage production and maintain established service standards.
• Confer with customers to assess their satisfaction with meals and service, and resolve complaints appropriately and promptly.
• Select, train, supervise and support waiting and kitchen staff, including staff performance management and ongoing development.
• Prepare and manage staff rosters and records, café team meetings, reservations, catering and function requirements.
• Develop and maintain café policies and procedures and contribute to the growth of the establishment’s reputation and sales.

Job description

Melba Group in Auckland is seeking an experienced Café Manager to oversee the day-to-day operations of a busy café, ensuring smooth service and strong financial performance.

You will lead a front-of-house and kitchen team, plan rosters, maintain health and safety standards, and develop menus in collaboration with chefs.

The role emphasizes staff development, customer service excellence, and contributing to the café's reputation and sales growth.