Kaihautū - Service Manager

QJumpers Recruitment Services; Whanganui, Auckland; Hybrid; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Living Wage employer

Professional development opportunities

Career growth opportunities

Professional supervision

Employee assistance program (EAP)

Wellbeing benefits

Karakia, waiata, kapa haka access

15 days sick leave annually

Job summary

Te Oranganui seeks a Kaihautū Toiora Whānau me Te Puāwai Whānau to provide strategic and operational leadership across Whānau Ora, Family Start, and Tamariki Ora services. You will lead a multidisciplinary team to ensure high-quality, whānau-centred outcomes across our communities.

You will oversee performance, contract delivery, quality improvement and reporting, while fostering a kaupapa Māori workplace culture and strong stakeholder relationships. NZ residency or valid work visa required.

Qualifications

• Qualified in health, social services, management or business at Level 6 or higher.
• Minimum five years in a senior leadership or management role.
• Proven experience leading high-performing teams.
• Strong operational, financial and contract management capability.
• Excellent communication and stakeholder engagement skills.
• Understanding Te Reo Māori and tikanga; commitment to ongoing learning.

Responsibilities

• Provide strategic and operational leadership across Whānau Ora, Family Start and Tamariki Ora services.
• Lead a multidisciplinary team to deliver high-quality, whānau-centred services.
• Oversee service performance, contract delivery, quality improvement, workforce development and reporting.
• Foster a positive team culture that reflects kaupapa Māori values.
• Build effective relationships with communities, partners and organisational leaders.

Skills

Strategic thinking

Leadership

Stakeholder engagement

Relationship management

Communication

Team leadership

Financial management

Contract management

Te Reo Māori

Education

Health/social management or business qualification at Level 6+

Job description

Te Oranganui is a kaupapa Māori organisation providing health, wellbeing, and social services that support whānau across Whanganui and surrounding districts. Guided by tikanga Māori, Whānau Ora, and a whānau-centred approach, we work alongside whānau to strengthen wellbeing, build capability, and achieve their aspirations.

Toiora Whānau delivers health and social support services through a Whānau Ora approach, empowering whānau to identify their goals, build on their strengths, and achieve their aspirations. By walking alongside whānau, the team supports wellbeing, resilience, and self-determined futures through connections to health, education, housing, employment, and cultural opportunities.

Te Puāwai Whānau supports tamariki and their whānau through services grounded in a Whānau Ora approach. The team works alongside whānau to nurture positive relationships, strengthen parenting journeys, build confidence and capability, and support aspirations that contribute to lasting wellbeing for tamariki and their whānau.

As Kaihautū Toiora Whānau me Te Puāwai Whānau, you will provide strategic and operational leadership across our Whānau Ora, Family Start, and Tamariki Ora services. Leading a multidisciplinary team, you will ensure the delivery of high-quality, whānau-centred services that support positive outcomes for tamariki, whānau, hapū and iwi.

Working closely with organisational leaders and key stakeholders, you will oversee service performance, contract delivery, quality improvement, workforce development, and reporting requirements. You will foster a positive team culture, support professional growth, and ensure services are delivered in a way that reflects our kaupapa Māori values and commitment to Whānau Ora. This is an exciting opportunity for an experienced leader who is passionate about strengthening whānau wellbeing, driving service excellence, and making a meaningful difference in our communities.

You are a confident and values-driven leader with a genuine commitment to kaupapa Māori and whānau-centred practice. You bring strong leadership capability, strategic thinking, and the ability to build effective relationships across teams, communities and partner organisations.

To be successful in this role, you will bring:

• A relevant health, social services, management or business qualification at Level 6 or higher
• A minimum of five years' experience in a senior leadership or management role
• Proven experience leading, developing and supporting high-performing teams
• Strong operational, financial and contract management capability
• Excellent communication, relationship management and stakeholder engagement skills
• Experience working within health, social services, community development, or a related sector
• An understanding of Te Reo Māori me ōna tikanga and a commitment to ongoing learning and development

Most importantly, you will be passionate about supporting whānau to thrive and motivated by the opportunity to make a meaningful difference within our communities.

• Supportive kaupapa Māori workplace culture with opportunities to engage in karakia, waiata, kapa haka and wānanga
• Professional development and career growth opportunities
• Professional supervision and access to EAP services
• Access to corporate wellbeing benefits, including discounted gym membership, plus 15 days' sick leave annually
• Living Wage employer

Applicants must have New Zealand residency, citizenship, or a valid New Zealand work visa.