Junior IT Support Engineer - Growth & Certification Bonus

New Era Technology PH; New Zealand; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Friendly team

Latest technologies

Career growth

Certification bonus

EAP program

Product pricing

Referral program

School holiday projects

Job summary

New Era Technology is seeking an entry-level IT Support Engineer to become the first point of contact for client IT issues on-site in the education sector. You will assist face-to-face and via ticketing, prioritise, troubleshoot, and work with cross-functional teams.

Based on client-site needs, the role involves daily timesheets and delivering high-quality customer service while developing your technical skills and product knowledge.

Qualifications

• Must be a NZ Citizen or hold permanent residency
• Must have a NZ Driver’s License (Full or Restricted)

Responsibilities

• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
• Diagnose and troubleshoot technical issues reported by clients.
• Document and track client issues using a ticketing system.
• Escalate unresolved issues to appropriate teams and follow up until resolution.
• Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Job description

New Era Technology is seeking an entry-level IT Support Engineer to become the first point of contact for client IT issues on-site in the education sector. You will assist face-to-face and via ticketing, prioritise, troubleshoot, and work with cross-functional teams.

Based on client-site needs, the role involves daily timesheets and delivering high-quality customer service while developing your technical skills and product knowledge.