ITS Infrastructure Analyst

Deloittenz; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work

Professional qualifications

Health insurance

Income protection

22 days leave

Social events

Wellbeing

Volunteer days

Sustainability focus

Job summary

Deloitte NZ is seeking an IT Support Engineer to help maintain and improve enterprise infrastructure across servers, networks, cloud platforms and end-user devices.

You will troubleshoot escalated issues, contribute to upgrades, and work within ITSM frameworks, focusing on security, patching, and documentation while collaborating with cross-functional teams.

Qualifications

• 2+ years in IT support or related technical role.
• Experience supporting enterprise IT environments and operational services.
• Experience handling escalated issues from helpdesk teams.
• Exposure to networking, servers, endpoints, virtualization, cloud, backup, monitoring.
• Experience with ITSM frameworks and ticket management.
• Strong troubleshooting and analytical skills; willingness to learn.
• Good documentation discipline and process adherence.
• Ability to collaborate with senior engineers, managers, project teams, security specialists.
• Working knowledge of Microsoft infrastructure and endpoints.
• Familiarity with Windows, Mac, VDI, Intune, Entra ID, Linux, VMware, Hyper-V, Azure, AWS, GCP, Aruba, Palo Alto, Cisco, Meraki.
• Backup, patching, software deployment, certificate and password management concepts.
• Industry certifications helpful but not required; practical experience valued.

Responsibilities

• Support enterprise infrastructure across servers, networks, cloud platforms, and end-user technologies.
• Troubleshoot and resolve escalated infrastructure and technical support issues.
• Contribute to infrastructure upgrades, rollouts, remediation activities, and continuous improvement initiatives.
• Work within ITSM frameworks including incident, request, change, and problem management.
• Support security, patching, and vulnerability remediation activities.
• Maintain accurate documentation, procedures, and support records.
• Collaborate with technical teams, project teams, vendors, and stakeholders.
• Demonstrate strong communication, problem-solving, and ownership skills.
• Assist with backup management, monitoring, system health checks, and software deployment activities.
• Support audit, risk, and compliance requirements through accurate record keeping and adherence to established processes.

Skills

IT support

Infrastructure

Systems administration

Desktop engineering

ITSM

Troubleshooting

Security basics

Tools

Windows

Mac

VDI

Intune

Entra ID

Linux

VMware

Hyper-V

Azure

AWS

GCP

Aruba

Palo Alto

Cisco

Meraki

Job description

Your typical day will include:

• Supporting enterprise infrastructure environments across servers, networks, cloud platforms, and end-user technologies.


• Troubleshooting and resolving escalated infrastructure and technical support issues.


• Contributing to infrastructure upgrades, rollouts, remediation activities, and continuous improvement initiatives.


• Working within ITSM frameworks, including incident, request, change, and problem management.


• Supporting security, compliance, patching, and vulnerability remediation activities.


• Maintaining accurate documentation, procedures, and support records.


• Collaborating effectively with technical teams, project teams, vendors, and stakeholders.


• Demonstrating strong communication, problem-solving, and ownership skills.


• Assisting with backup management, monitoring, system health checks, and software deployment activities.


• Supporting audit, risk, and compliance requirements through accurate record keeping and adherence to established processes.

Enough about us, let's talk about you.

• 2+ years' experience in IT support, infrastructure operations, systems administration, desktop engineering, or a related technical role.


• Experience supporting infrastructure or enterprise IT environments and maintaining operational technology services.


• Experience handling escalated technical issues from helpdesk or service desk teams.


• Exposure to infrastructure technologies including networking, servers, workstations, endpoint management, virtualisation, cloud platforms, backup solutions, and monitoring tools.


• Experience working within ITSM frameworks and ticket management processes.


• Strong troubleshooting and analytical skills, with a willingness to learn across a broad infrastructure environment.


• Good documentation discipline, attention to detail, and a commitment to following operational processes.


• The ability to work collaboratively with senior engineers, managers, project teams, security specialists, support teams, and external vendors.


• Working knowledge of Microsoft infrastructure and endpoint environments.


• Exposure to technologies such as Windows, Mac, VDI, Intune, Entra ID, Linux, VMware, Hyper-V, Azure, AWS, GCP, Aruba, Palo Alto, Cisco, and Meraki.


• Understanding of backup processes, monitoring, patching, software deployment, certificate management, and password management concepts.


• Relevant industry certifications are advantageous but not required; practical experience is equally valued.

Making an impact that matters, together:

We are driven by our desire to create positive outcomes for our clients, communities, and people. Everything we do is with intent - the intent to make a meaningful difference.
Our shared values are at the heart of everything we do. Living these values, including 'taking care of each other' and 'fostering inclusion', is essential to ensuring everyone feels included at work and able to reach their full potential. For us to succeed and thrive as an organisation, we understand the importance of creating a culture where diverse perspectives matter and where everyone is given an equal opportunity to grow and develop.

How you'll be rewarded:

We hold a simple belief - that our people's hard work should be recognised and rewarded beyond their remuneration. The Deloitte experience is founded on concepts of trust, balance, wellbeing and the importance of personal connection.

We offer you:

• Flexible work arrangements - work in a way that suits you, us and our clients best


• Subsidised professional qualifications and paid professional memberships


• Subsidised health insurance


• Income protection insurance


• 22 days annual leave


• Social events, social sports teams, and monthly firm drinks


• A focus on wellness and well-being


• Community focused volunteer days


• A focus on the environment and sustainability


• Plus much more

We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under‑represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match.