IT Service Desk Analyst: Frontline IT Support

Sealord Group Ltd; Nelson; On-site; NZD 65,000 - 90,000; Full time

Job summary

Sealord Group Ltd is seeking two IT Service Analysts to join our Information Technology team in Nelson. This hands-on, customer-focused role supports across office, factory, remote, and vessel environments, handling incidents and service requests with professional, well-documented fixes.

You'll work in a modern Service Desk, contributing to knowledgebase content, automation, and improved support processes while developing your technical skills in a dynamic New Zealand seafood business with

Qualifications

• Experience in IT Service Desk or technical support.
• Windows desktop and laptop support experience.
• Microsoft 365 apps including Outlook, Teams, OneDrive, SharePoint.
• Active Directory, Entra ID, MFA and password reset processes.

Responsibilities

• Manage and resolve Service Desk incidents and service requests.
• Provide front-line technical support across office, factory, remote, and vessel environments.
• Support Microsoft 365 services and common Office applications.
• Assist with user accounts, access requests, and password resets.
• Escalate issues to appropriate specialists or vendors when needed.
• Contribute to knowledgebase content and service desk documentation.

Skills

IT Service Desk

Windows support

Microsoft 365

Active Directory

Cyber security awareness

Customer focus

Communication skills

Tools

ITSM tools

Office 365 Admin Center

End-user devices management

Job description

Sealord Group Ltd is seeking two IT Service Analysts to join our Information Technology team in Nelson. This hands-on, customer-focused role supports across office, factory, remote, and vessel environments, handling incidents and service requests with professional, well-documented fixes.

You'll work in a modern Service Desk, contributing to knowledgebase content, automation, and improved support processes while developing your technical skills in a dynamic New Zealand seafood business with