IT Service Analyst – Frontline Tech Support (Office & Vessels)

Sealord Group Ltd; Nelson; On-site; NZD 60,000 - 80,000; Full time

Job summary

Sealord Group Ltd is hiring an IT Service Analyst in Nelson to provide Level 1 and Level 2 support across a broad set of systems and devices. You will manage incidents, support users at office, factory, remote, and vessel locations, and contribute to knowledge base content and process improvements.

This hands-on role emphasizes clear communication, problem solving, and a customer-focused approach in a busy IT environment. A strong willingness to learn and adapt to new tools is essential.

Qualifications

• IT Service Desk or technical support experience.
• Windows desktop and laptop support experience.
• Microsoft 365, Outlook, Teams, SharePoint and Office apps familiarity.
• Active Directory, Entra ID, MFA, password reset processes.

Responsibilities

• Manage and resolve Service Desk incidents and service requests.
• Provide front-line technical support for users across office, factory, remote, and vessel environments.
• Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint Online).
• Assist with user accounts, access requests, MFA, password resets.

Skills

IT Service Desk

Windows Support

Microsoft 365

Active Directory

Endpoint Support

Networking Basics

ITSM

Incident Management

Cyber Security

ERP Exposure

Job description

Sealord Group Ltd is hiring an IT Service Analyst in Nelson to provide Level 1 and Level 2 support across a broad set of systems and devices. You will manage incidents, support users at office, factory, remote, and vessel locations, and contribute to knowledge base content and process improvements.

This hands-on role emphasizes clear communication, problem solving, and a customer-focused approach in a busy IT environment. A strong willingness to learn and adapt to new tools is essential.