IT Service & Customer Support Specialist

Tasman Council; Richmond; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Birthday day off

Flexible working arrangements

Attractive benefits package

Job summary

Tasman District Council in Richmond, Tasman is seeking an IT service delivery professional who combines IT expertise with strong customer service.

In this permanent role you will engage with staff across the organisation, manage ITIL incidents, and ensure technology services run smoothly while you deputise for the Team Lead - Service Delivery when needed. The team prides itself on a supportive culture, flexible working arrangements, health insurance, and a valuable benefits package.

Qualifications

• ITIL certification and Level 4+ IT qualification.
• At least 2 years' experience in an IT service delivery team.
• Excellent written and verbal communication skills.
• Well organised with the ability to multitask and adapt to changing requirements.

Responsibilities

• Provide a high level of customer engagement and support for system, service and technology changes within the organisation
• Undertake ITIL incident and problem management response and resolution
• Ensure technology services operate effectively and staff are supported
• Deputise for the Team Lead - Service Delivery role when required

Skills

ITIL certification

Customer engagement

Education

Level 4 IT qualification or higher

Job description

Tasman District Council in Richmond, Tasman is seeking an IT service delivery professional who combines IT expertise with strong customer service.

In this permanent role you will engage with staff across the organisation, manage ITIL incidents, and ensure technology services run smoothly while you deputise for the Team Lead - Service Delivery when needed. The team prides itself on a supportive culture, flexible working arrangements, health insurance, and a valuable benefits package.