It On-Site Support Specialist

Wsp In New Zealand; Wellington; Hybrid; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work options

Extra annual leave (up to 6 weeks)

Volunteer leave

Job summary

AECOM is seeking an IT On‑Site Support Specialist for our Wellington office. You will own incidents and requests, support end‑user devices and Microsoft 365 services, and maintain meeting room tech. You will work with local and regional IT teams to deliver secure, reliable end‑user experiences.

Role requires computing discipline and 2+ years IT support experience, strong MS 365 knowledge, and familiarity with ITIL/ServiceNow. Hybrid work options and a broad benefits program are provided.

Qualifications

• Qualification in a computing discipline and/or a minimum of 2 years relevant experience in an IT support function.
• Enthusiastic and passionate about IT service delivery and the delivery of a high‑quality end‑user experience.
• Contemporary working knowledge of end‑user computing technologies including desktop/laptop hardware and productivity applications.
• Working knowledge of networking technologies (TCP/IP, DHCP, DNS, Wi‑Fi, VPN) and basic troubleshooting.
• High level competency in Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Working knowledge of ServiceNow, ITSM processes, and ITIL methodologies.

Responsibilities

• Provide 2nd level IT onsite support for desktops, laptops, mobile devices and peripherals.
• Deliver client‑focused support with clear communication and timely resolution or escalation.
• Provide hands‑on deskside support and guidance to users with varying technical knowledge.
• Ensure day‑to‑day onsite IT services are operational and proactively identify issues.
• Support onboarding, offboarding and user lifecycle activities including asset handling.
• Maintain Microsoft Teams Rooms and AV systems and other meeting room tech.
• Install, configure, test, deploy and support standard hardware and software.
• Manage asset provisioning, deployment, refresh and decommissioning per standards.
• Record all incidents, requests and activities in ServiceNow and meet SLAs.
• Create Knowledge Base articles to improve self‑service and team capability.

Skills

Two years IT support

Microsoft 365

End-user support

Cyber security

Education

Computing discipline

Tools

ServiceNow

ITIL

Intune

Windows Autopilot

Job description

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IT On‑Site Support Specialist

Wellington WSP USA

Posted 8 days ago

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Job Description

**What if you could do the kind of work the world needs?**
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives enabling you to do the best work of your life. You can experience a world of opportunities to shape a career as unique as you.
WSP is one of the world's top professional services firms, bringing together some of the brightest engineers, advisors and scientists from across the globe. We exist to shape communities to advance humanity. We see the world through a Future Ready® lens, fuelled by a shared commitment to making a positive impact-one project and community at a time.
**IT Onsite Support Specialist - Wellington**
The IT Onsite Support Specialist is responsible for the effective and efficient delivery of IT onsite services in the WSP Wellington office and associated regional offices. The role owns incidents and service requests through to resolution, supports end‑user devices and Microsoft 365 services, maintains meeting room and collaboration technologies, and contributes to onboarding, offboarding, asset lifecycle management and technology deployments. The position works closely with local, regional and global IT teams to deliver a secure, consistent and positive end‑user experience.
+ Provide 2nd level support for incidents and service requests relating to desktops, laptops, mobile devices, peripherals, operating systems, Microsoft 365, approved business applications, connectivity and collaboration technologies.
+ Deliver professional, client‑focused support through clear communication, active ownership, appropriate prioritisation and timely resolution or escalation.
+ Provide hands‑on deskside support and practical guidance to users with varying levels of technical knowledge.
+ Ensure day‑to‑day onsite IT services are operational and available and proactively identify issues that may affect users or office operations.
+ Support onboarding, offboarding and user lifecycle activities, including equipment preparation, deployment, recovery and access‑related coordination.
+ Provide proactive support and maintenance for Microsoft Teams Rooms, audio‑visual systems, digital collaboration technologies and meeting room infrastructure.
+ Complete regular meeting room health checks, respond quickly to meeting‑impacting issues and coordinate escalation to internal teams or specialist vendors when required.
+ Support important meetings and events where onsite technical assistance is required.
+ Install, configure, test, deploy and support standard hardware and software, including device builds, updates and approved applications.
+ Manage device provisioning, deployment, refresh, replacement, recovery and decommissioning in accordance with global standards and processes.
+ Maintain accurate asset, inventory and configuration records in the Configuration Management Database (CMDB), supporting audit and governance requirements.
+ Coordinate hardware warranty repairs, vendor activities and secure equipment handling as required.
+ Ensure incidents, requests, tasks, asset activities and support actions are accurately recorded and managed in ServiceNow in accordance with ITSM processes, service level commitments and knowledge management standards.
+ Meet agreed operational targets, productivity expectations and customer service standards, while maintaining quality and attention to detail.
+ Create, review and maintain clear Knowledge Base articles and support documentation to improve consistency, self‑service and team capability.
+ Identify recurring issues and opportunities to improve service quality, operational efficiency, user experience and process effectiveness.
+ Promote cyber security best practices and promptly identify and elevate suspected security incidents, vulnerabilities or non‑compliant technology use.
+ Collaborate with local, regional and global resolver teams, and participate in technology deployments, office changes, projects and integration activities as required.
**Role Requirements:**
+ Qualification in a computing discipline and/or a minimum of 2 years relevant experience in an IT support function.
+ Enthusiastic and passionate about IT service delivery and the delivery of a high‑quality end‑user experience.
+ Contemporary working knowledge of a broad range of end‑user computing technologies including desktop and laptop hardware, operating systems, peripherals, mobile devices, collaboration technologies, and productivity applications.
+ Working knowledge of networking technologies and protocols including TCP/IP, DHCP, DNS, Wi‑Fi, VPN, and basic network troubleshooting.
+ High level competency in Microsoft 365 applications and services including Outlook, Teams, OneDrive, SharePoint, Office applications, and collaboration technologies.
+ Working knowledge of ServiceNow, IT service management (ITSM) processes, and ITIL methodologies.
+ ITIL v4 Foundations Certification. (Desirable)
+ Working knowledge of Microsoft Intune, Windows Autopilot, and modern endpoint management technologies. (Desirable)
**Imagine a better future for you and a better future for us all.**
Join our close‑knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 75,000 employees, working together to make a difference in communities both close to home and around the world.

**Company Description**
**Come grow with us**
AECOM's Water team is delivering some of the most significant water projects across Australia and New Zealand, backed by a record pipeline of work and the strength of our global network.
As we continue to grow, we're seeking talented Civil Engineering professionals who want to work on industry‑leading projects, collaborate with experts across the globe, and build a rewarding long‑term career with AECOM.
Civil Engineering at AECOM offers the opportunity to work across some of Australia and New Zealand's most significant infrastructure programs, with a broad portfolio spanning Water, Transport, Defence, Energy, Resources, Property and major urban development.
With opportunities coming up across **Sydney, Melbourne, Brisbane, Perth, Newcastle, Gold Coast, Auckland, Wellington and Christchurch** , you can be based from flexible locations Australia and New Zealand offices while contributing to projects of regional, national and international significance.
Whether you're an emerging professional, an experienced technical specialist or an established leader, we offer the opportunity to work on complex, meaningful projects while enjoying the flexibility and support to shape your own career.
**Job Description**
**Why you'll love working with us**
You’ll be joining a team delivering some of the most complex and meaningful water infrastructure projects across Australia and New Zealand, supported by global expertise, industry‑leading technology and a collaborative culture. You'll also enjoy:
+ A market‑leading pipeline of diverse Civil Engineering projects
+ Opportunities to work across Australia, New Zealand and globally
+ Exposure to major water, transport, defence, energy or urban development projects
+ Collaborative, multidisciplinary teams spanning planning, design, construction, advisory and operations
+ Clear pathways into major projects and clients, technical leadership, project leadership or people leadership roles
+ Access to industry‑leading digital engineering, design and modelling capabilities, including AI‑driven technology
+ A culture that values innovation, collaboration and professional growth
In addition, you'll benefit from:
+ A culture of inclusion, diversity, equity and belonging - where your unique perspectives help us create better outcomes.
+ Flexible work arrangements, including alternative start/finish times and hybrid work options
+ Purchase up to 6 weeks additional annual leave
+ Volunteer and representation leave
+ Flex public holidays
**Qualifications**
**Who we're looking for**
We welcome interest from professionals across the broader Civil Engineering and Water Infrastructure sector. Whether your expertise lies in civil design, infrastructure delivery, technical leadership, project management or construction support, we'd love to hear from you.
As we continue to grow our teams across Australia and New Zealand, we typically build capability in the following areas:
+ Civil Engineers
+ Civil Designers & Digital Engineering
+ Technical Leadership - Technical Leads, Associates & Technical Directors
We are interested in hearing from professionals at all career stages, from emerging and developing professionals through to experienced specialists, project leaders and technical experts looking to contribute to some of the region's most significant water projects.
**Additional Information**
**Build the career you want**
At AECOM, there is no single career path.
You may be looking to deepen your technical expertise, lead the delivery of major water infrastructure, develop your design capability, grow into people leadership, or expand your experience across different markets and geographies.
Whatever your ambition, we'll help you build a career that aligns with your strengths and aspirations.
**Join our Talent Network**
At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. **_To support this commitment, all newly hired employees are required to attend an in‑person Day 1 onboarding at an AECOM office location as a condition of employment._**
AECOM acknowledges the Traditional Owners and Custodians of the lands on which we, our clients and our communities live and work around Australia. We pay our respects to their cultures and to their Elders - past, present, and emerging. We are committed to connecting to Country in our work through meaningful engagement with First Nations peoples and businesses. Find out more about our Australian Reconciliation Action Plan here: AECOM**
AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public‑ and private‑sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
**Freedom to Grow in a World of Opportunity**
You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well‑being program. We're the world's trusted global infrastructure firm, and we're in this together - your growth and success are ours too.
Join us, and you'll get all the benefits of being a part of a global, publicly traded firm - access to industry‑leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
**ReqID:** REF59607O
**Business Line:** Water
**Business Group:** DCS
**Strategic Business Unit:** ANZ
**Career Area:** Engineering
**Work Location Model:** Hybrid