Infrastructure Operations Engineer

Jobgether; New Zealand; A distancia; NZD 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work environment

Flexible hours

25 days PTO + 10 holidays

Descripción de la vacante

Jobgether is seeking an Infrastructure Operations Engineer based in New Zealand to maintain Linux-based infrastructure across cloud and bare-metal environments. You will troubleshoot incidents, implement standard production changes, and contribute to automation and runbooks in a remote-first team.

You will collaborate with distributed colleagues, handle onboarding/offboarding requests, manage access, and continuously improve monitoring, alerting, and documentation to ensure high availability.

Formación

• Hands-on experience with Linux systems in production or production-like environments.
• Proficient networking knowledge including DNS, TCP/IP, HTTP, TLS.
• Experience with at least one virtualization or cloud platform.
• Ability to independently manage incidents and support tickets with clear findings.
• Experience implementing safe production changes with rollback plans.
• Ability to modify automation scripts in Bash or Python.
• Comfort using AI tools to support troubleshooting and documentation, with validation before changes.
• Strong written and spoken English for asynchronous collaboration.
• Demonstrated ownership and attention to detail in infrastructure requests.

Responsabilidades

• Manage employee onboarding, offboarding, and access management per security procedures.
• Triage, troubleshoot, and resolve Linux/infrastructure incidents or escalate.
• Provision hosts and perform production-server changes across bare-metal, private, and public cloud.
• Troubleshoot DNS issues and perform domain-management changes following guidelines.
• Implement firewall and OS changes with rollback and verification.
• Monitor performance, respond to alerts, prioritize service availability and business impact.
• Communicate incident updates to stakeholders until recovery.
• Improve alert routing and ownership; refine escalation paths.
• Handle Jira requests with clear communication and timely follow-up.
• Deploy infrastructure services per runbooks and approved specs; escalate design decisions.
• Maintain technical docs for recurring tasks and coverage.
• Identify small-scale automation opportunities (onboarding, offboarding, access reviews).
• Collaborate with distributed infrastructure teams to improve reliability and security.

Conocimientos

Linux troubleshooting

Networking fundamentals

Cloud & virtualization

Incident management

Automation scripting (Bash/Python)

AI-assisted troubleshooting

English communication

Ownership & accountability

Remote collaboration

Herramientas

Ansible

Terraform

GitLab CI / Jenkins

KVM/OpenNebula

FreeIPA/LDAP

Descripción del empleo

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Infrastructure Operations Engineer based in New Zealand.

As an Infrastructure Operations Engineer, you will play a key role in maintaining, supporting, and improving reliable Linux-based infrastructure across diverse cloud and production environments. You will ensure the smooth operation of critical systems, internal services, and network infrastructure while providing effective technical support to distributed teams. Working across bare-metal servers, private cloud, and public cloud platforms, you will troubleshoot incidents, manage infrastructure changes, and optimize day-to-day operations. You will also contribute to automation initiatives, strengthen operational documentation, and improve recurring processes. Collaborating with remote colleagues, you will take ownership of technical requests from initial investigation through verified resolution. This is an excellent opportunity to develop your expertise in Linux infrastructure within a remote-first, international, and technology-driven environment.

Accountabilities

• Manage employee onboarding, offboarding, and access-management requests in accordance with established security procedures, ensuring appropriate approvals, least-privilege access, and verification of completed actions.
• Take ownership of common Linux and infrastructure requests and incidents, from initial triage and troubleshooting through resolution or escalation to the appropriate technical owner.
• Perform standard host provisioning and production-server changes across bare-metal infrastructure, private cloud, and public cloud environments, following approved procedures and escalating non-standard requirements.
• Troubleshoot DNS-related issues and execute authorized DNS and domain-management changes in accordance with established operational guidelines.
• Implement approved firewall and operating-system changes, ensuring appropriate rollback procedures and post-change verification.
• Monitor infrastructure performance, investigate alerts, and respond to operational incidents while prioritizing actual service availability and business impact.
• Keep stakeholders and requesters informed throughout incident resolution, providing regular updates until service recovery has been confirmed.
• Distinguish genuine infrastructure issues from alert noise and improve alert routing, escalation paths, and ownership where necessary.
• Manage Jira requests according to agreed priorities and response times, ensuring clear communication and consistent follow-up.
• Deploy standard infrastructure services using approved specifications, procedures, and operational runbooks, escalating architectural or design decisions when required.
• Maintain clear and accessible technical documentation to support recurring operational activities and ensure effective team coverage.
• Identify opportunities to improve operational efficiency through small-scale automation, particularly across onboarding, offboarding, access management, and access-review processes.
• Collaborate with infrastructure colleagues in a distributed environment to maintain service reliability, security, and continuous operational improvement.

Requirements:

• Hands-on experience troubleshooting Linux systems in a professional or production-like environment, with preference for Red Hat Enterprise Linux (RHEL) family distributions.
• Good working knowledge of networking fundamentals, including TCP/IP, DNS, HTTP, and TLS, with the ability to identify and isolate operating-system, network, and application-level issues.
• Practical experience with at least one virtualization platform or cloud environment.
• Demonstrated ability to independently manage technical incidents and support tickets, including gathering evidence, assessing business impact, prioritizing tasks, communicating progress, verifying recovery, and escalating issues with clear technical findings.
• Experience implementing standard production changes safely, including rollback planning and post-implementation verification.
• Ability to understand, maintain, and modify existing automation scripts or develop small improvements using Bash or Python.
• Practical experience using AI assistants to support troubleshooting, scripting, and technical documentation, with the ability to independently validate outputs before implementing production changes.
• Strong written and spoken English skills, with the ability to communicate effectively in an asynchronous, remote-working environment.
• Excellent analytical and problem-solving abilities, combined with a proactive approach to identifying and resolving technical issues.
• Strong sense of ownership, accountability, and attention to detail when managing infrastructure requests and operational responsibilities.
• Good communication and collaboration skills, with the ability to work independently while contributing effectively to a distributed technical team.

Nice-to-have:

• Experience with OpenNebula, KVM, or other private-cloud and virtualization technologies.
• Familiarity with Ansible or other configuration-management tools.
• Knowledge of infrastructure automation and deployment tools such as Terraform, GitLab CI, or Jenkins.
• Familiarity with Git and version-control workflows.
• Experience administering identity and access-management platforms such as FreeIPA, LDAP, or Google Workspace.

Benefits:

• Fully remote working environment, with the flexibility to work from anywhere worldwide.
• Flexible working hours, allowing you to organize your schedule around your personal and professional commitments.
• 24 paid vacation days annually.
• 10 additional national holidays.
• Unlimited sick leave.
• Financial compensation toward private medical insurance.
• Reimbursement for co-working spaces and gym or sports activities.
• Dedicated professional development and education budget.
• Opportunities to work on interesting, challenging, and technically diverse infrastructure projects.
• Strong focus on continuous learning, career development, and technical growth.
• Opportunity to receive a reward for innovative ideas that have the potential to be patented.
• Collaborative, remote-first working culture that encourages ownership, knowledge sharing, and mutual support.

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.