Information Management Product Owner

Te Papa; Wellington; On-site; NZD 79,000 - 94,000; Full time

Benefits offered by this job

Onsite Kindergarten

Subsidised parking

Café and store discounts

Free entry to paid exhibitions

Job summary

Te Papa Tongarewa seeks an experienced Information Management Product Owner to lead Pou Mataaho, the organisation's EDRMS, and advance information governance across the museum. You will shape roadmap, manage vendor relationships and promote best practices for information lifecycle and compliance.

The role requires strong collaboration across stakeholders, cloud and AI-enabled tool familiarity, and a pragmatic approach to improving information discovery, access and stewardship.

Qualifications

• Proven experience in information and records management within a complex organisation.
• Strong understanding of information governance and records lifecycle management.
• Experience with Electronic Document and Records Management Systems (EDRMS).
• Experience managing vendors, service providers and stakeholder relationships.
• Excellent analytical, planning, problem-solving and communication skills.
• Strong digital literacy with cloud-based technologies and AI-enabled tools.

Responsibilities

• Own Pou Mataaho EDRMS, ensuring integrity, performance and continuous improvement.
• Develop and maintain the product roadmap for Pou Mataaho.
• Lead operational delivery of system enhancements and drive user adoption.
• Manage the day-to-day relationship with the EDRMS vendor and service providers.
• Provide expert guidance on information management to meet governance and legislative requirements.
• Support users with training and information management best practices.
• Collaborate with stakeholders to implement practical information management solutions.

Skills

Information governance

Records lifecycle management

EDRMS management

Vendor management

Stakeholder relationships

Analytical skills

Planning

Problem-solving

Communication skills

Digital literacy

Cloud technologies

AI-enabled tools

Job description

Job DescriptionInformation Management Product OwnerEnabling Services | Te Papa TongarewaAt Te Papa Tongarewa, we connect people, taonga and stories. As Aotearoa New Zealand's national museum, we are committed to preserving and sharing knowledge, embracing innovation, and ensuring our information assets are accessible, trusted and well managed for future generations.We are seeking an experienced and forward-thinking Information Management Product Owner to help us to develop the next iteration of Te Papa's electronic document and records management system (Pou Mataaho) and strengthen our information management capability.Purpose of the PositionThe Information Management Product Owner is the product owner for Te Papa's electronic document and records management system. This position is responsible for shaping delivering and continuously improving Te Papa information management capabilities, supporting the mission to preserve, manage and provide access to records, collections and assets.This position manages the day-to-day relationship with the EDRMS vendor and associated service providers, ensuring system performance, efficient workflows, regulatory compliance, digital preservation, and public accessibility where appropriate.After your first year at Te Papa, you will have contributed toDeveloping a clear and prioritised roadmap for Pou Mataaho, built effective vendor and service provider relationships, and established confidence among stakeholders that the platform is evolving to meet organisational needs.Increasing organisational understanding and adoption of information management practices through effective advice, guidance, training and partnership. Staff will be more confident in managing information and records, and information will be easier to find and access.Improving Te Papa's compliance with the Public Records Act, Privacy Act and Official Information Act, while helping to strengthen information governance, reduce information risks, and increase the value of information as an organisational asset.Key ResponsibilitiesProduct ownership of Te Papa's electronic document and records management system (EDRMS), Pou Mataaho, with responsibility for its integrity, performance and continuous improvement.Develop and maintain product roadmapLead the operational delivery of system enhancementsMonitor system performance and improve user adoption.Manage the day-to-day relationship with the EDRMS vendor and associated service providersIdentify and prioritise opportunities to improve information discoverability and accessibility.Provide expert advice and guidance on best practice information management, to support organisational and legislative requirements.Contribute to the improvement of Te Papa's information management framework.Provide guidance to the users on effective ways of managing information through its lifecycle, including in delivering training and awareness activities.Work with stakeholders to implement practical information management solutions and system improvements.Support users across the organisation to improve adoption and effective use of information management systems and services.Key Skills, Experience and AttributesYou'll have:Proven experience in information and records management within a complex organisation with a strong understanding of information governance, records lifecycle management and information stewardship.Proven experience with managing Electronic Document and Records Management Systems (EDRMS), information systems, digital products or enterprise platforms, including product roadmaps and enhancement prioritisation, ideally as a product owner, lead administrator or system specialist.Experience managing vendors, service providers and stakeholder relationships.Excellent analytical, planning, problem-solving and communication skills.Strong digital literacy and confidence working with cloud-based technologies and AI-enabled tools.You'll bring the ability to:Effectively collaborate across diverse stakeholder groups, building trusted relationships and positively influencing others.Be committed to balance effectively user needs, organisational priorities and compliance requirements.Embrace innovation and always seek opportunities to improve services, systems and ways of working, in a pragmatic and sustainable way.Demonstrate curiosity and a commitment to continuous learning and professional development.What we offerA supportive, values-driven team environmentA workplace committed to Te TiritiComprehensive benefits including onsite Kindergarten, subsidised parking, café and store discounts, and free entry to paid exhibitionsThis is a full-time position, 40 hours per week, based at Te Papa Tongarewa, Cable Street, Wellington.The starting salary will be between $79,298 – $94,166 based on skills, experience and internal relativities.For more details, please refer to the attached Position Description.Applicants must have the legal right to work in New Zealand. Pre-employment checks will be undertaken.To apply: Please submit your CV and a cover letter via jobs.tepapa.govt.nzApplications close: Sunday 18 October 2026If you have questions, please get in touch by contacting [e-mail]