Napier Travel & Visitor Concierge

Napier City Council; Napier; On-site; NZD 62,000 - 69,000; Full time

Benefits offered by this job

5 weeks' annual leave after 2 years of

Job summary

Napier City Council is seeking an Information & Travel Consultant to join the isite Visitor Centre and Par2 MiniGolf team in Napier. You will guide visitors, make bookings and drive sales while sharing local knowledge to create memorable experiences.

You will engage customers in person, by phone and online, balancing different priorities and delivering friendly, helpful service across cruise and peak periods.

Qualifications

• Experience in tourism, travel, customer service or sales.
• Excellent knowledge of Hawke’s Bay and NZ tourism.
• Confidence in a sales environment with cross-selling and upselling.
• Strong communication skills and ability to build rapport with diverse people.
• Good computer skills and ability to learn multiple booking and POS systems.
• Experience identifying retail products to sell and manage stock/merchandising.

Responsibilities

• Provide friendly/knowledgeable visitor information in person, by phone and online.
• Make bookings for accommodation, attractions, tours and transport.
• Use sales skills to turn enquiries into bookings and upsell where appropriate.
• Support retail sales, cash handling and day-to-day operations.
• Help identify retail products to sell, order, receipting and merchandising.
• Build relationships with local and national tourism operators and suppliers.
• Keep visitor information current, relevant and useful.
• Support operations at Napier isite Visitor Centre and Par2 MiniGolf.
• Remain calm and deliver great service during busy periods including cruise ship days.

Skills

Tourism experience

Customer service

Sales skills

Hawke's Bay knowledge

Cross-selling & upselling

Communication skills

Computer skills

POS systems

Education

Tourism/travel qualification

Tools

Booking systems

Point-of-sale systems

Job description

Napier City Council is seeking an Information & Travel Consultant to join the isite Visitor Centre and Par2 MiniGolf team in Napier. You will guide visitors, make bookings and drive sales while sharing local knowledge to create memorable experiences.

You will engage customers in person, by phone and online, balancing different priorities and delivering friendly, helpful service across cruise and peak periods.