Immigration Officer - Henderson

Ministry of Business, Innovation and Employment; Auckland; On-site; NZD 57,000 - 70,000; Full time

Benefits offered by this job

KiwiSaver

Wellness Benefits

Job summary

MBIE Immigration New Zealand (INZ) is seeking an Immigration Officer in Henderson to assess visa applications, apply legislation, and deliver fair, well-reasoned decisions impacting lives. You will manage your own workflow, interpret complex information, and collaborate with internal and external stakeholders to deliver high-quality outcomes.

This role requires in-person induction for up to six months, with career development opportunities and a permanent full-time commitment at Henderson.

Qualifications

• High-volume caseload handling
• Strong written communication and grammar
• Strong verbal communication
• Attention to detail in decision-making
• Resilience and ability to adapt
• Willingness to learn and accept feedback
• Upheld integrity in all tasks
• Proficiency with modern workplace technologies and systems

Responsibilities

• Assess visa applications against current legislation and policy.
• Manage a high-volume caseload with efficiency and care.
• Interpret detailed information across multiple systems and provide written rationale.
• Build relationships across the Visa Operations network and external partners.

Skills

High-volume caseload

Workflow management

Written communication

Verbal communication

Attention to detail

Resilience under pressure

Adaptability

Integrity

Job description

$63,278 + KiwiSaver and Wellness benefits

• Be part of an innovative and forward-thinking team in a rapidly changing environment


• Permanent Full Time | Henderson


• Starting salary of $63,278 +KiwiSaver and Wellness Benefits

Immigration New Zealand (INZ) is the operational processing arm of New Zealand's immigration system. Our core role is to:

• Grant visas to the people Aotearoa New Zealand needs to work, visit, study, or settle here.


• Ensure that people crossing the border and staying in Aotearoa New Zealand are entitled to do so.


• Help migrants and refugees to make Aotearoa New Zealand their home.


• Play our part in the global immigration system, together with our border partners, to keep Aotearoa New Zealand safe.

INZ is undertaking a significant transformation of its immigration system through the Our Future Services programme. This initiative aims to deliver a trusted and effective immigration system by improving efficiency, agility, and customer experience through a more sustainable digital service model. Visit our website to find out more: The INZ Story: An insight into the work we do .

Your role as an Immigration Officer:

The primary responsibility of this role is to assess and make decisions on visa applications, which can vary in complexity and volume depending on the visa category. In this dynamic role, you’ll be at the heart of visa decision-making - using your judgement, analytical skills, and understanding of legislation to make fair, well-reasoned decisions that impact real lives. You’ll manage your own workflow, navigate complex information, and collaborate with a wide range of internal and external stakeholders to deliver high-quality outcomes.

Your day-to-day will include:

• Assessing visa applications against current legislation and policy, ensuring decisions are sound and well-supported.


• Managing a high-volume caseload with efficiency and care.


• Using multiple systems and screens to interpret detailed information and provide clear written rationale for your decisions.


• Building strong relationships across the Visa Operations network, the immigration system, and with external partners.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is confident applying critical thinking to complex scenarios. If you’re someone who, is resilient and manages well in an ever-changing environment, can balance independence with collaboration, and who takes pride in making informed, impactful decisions, this could be the perfect fit.

Company description:

Discover a career with purpose at MBIE

Job description:

• 11 January 2027 start date


• Be part of an innovative and forward-thinking team in a rapidly changing environment


• Career development opportunities


• Permanent Full Time | Henderson


• Starting salary of $63,278 +KiwiSaver and Wellness Benefits

About the Role - Tēnei tūranga:

Immigration New Zealand (INZ) is the operational processing arm of New Zealand's immigration system. Our core role is to:

• Grant visas to the people Aotearoa New Zealand needs to work, visit, study, or settle here.


• Ensure that people crossing the border and staying in Aotearoa New Zealand are entitled to do so.


• Help migrants and refugees to make Aotearoa New Zealand their home.


• Play our part in the global immigration system, together with our border partners, to keep Aotearoa New Zealand safe.

INZ is undertaking a significant transformation of its immigration system through the Our Future Services programme. This initiative aims to deliver a trusted and effective immigration system by improving efficiency, agility, and customer experience through a more sustainable digital service model. Visit our website to find out more: The INZ Story: An insight into the work we do .

Your role as an Immigration Officer:

The primary responsibility of this role is to assess and make decisions on visa applications, which can vary in complexity and volume depending on the visa category. In this dynamic role, you’ll be at the heart of visa decision-making - using your judgement, analytical skills, and understanding of legislation to make fair, well-reasoned decisions that impact real lives. You’ll manage your own workflow, navigate complex information, and collaborate with a wide range of internal and external stakeholders to deliver high-quality outcomes.

Your day-to-day will include:

• Assessing visa applications against current legislation and policy, ensuring decisions are sound and well-supported.


• Managing a high-volume caseload with efficiency and care.


• Using multiple systems and screens to interpret detailed information and provide clear written rationale for your decisions.


• Building strong relationships across the Visa Operations network, the immigration system, and with external partners.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is confident applying critical thinking to complex scenarios. If you’re someone who, is resilient and manages well in an ever-changing environment, can balance independence with collaboration, and who takes pride in making informed, impactful decisions, this could be the perfect fit.

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required

• High volume caseload and workflow management.


• Strong proficiency in modern workplace technologies, with advanced computer literacy across a range of digital platforms, systems, and software packages.


• Exceptional written communication and correct use of grammar to convey rationale.


• Strong verbal communication.


• An eye for detail and an ability to interpret information.


• Ability to learn quickly and apply new information as required.


• Ability to accept feedback and be resilient under pressure.


• Open to being adaptable in a fast-paced, changing environment.


• A strong moral compass and known for ‘acting with integrity' in all you undertake.

To be eligible for this role, you will need to be a New Zealand citizen or hold a New Zealand Permanent Resident Visa.

Our Henderson site is centrally located in the heart of Henderson close to the train station/transport hub. This role requires in-person induction and training for up to six months. Once fully competent in the role you can discuss flexible working options with your manager, depending on business requirements (i.e. visa category). We process a range of visa categories that can be complex and high volume. We are a cohesive and diverse team that focuses on career development by creating an open and supportive environment.

About MBIE - Ētahi kōrero mō MBIE:

MBIE’s goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi - Better Together


• Māia - Bold and brave


• Pae Kahurangi - Build our Future


• Pono Me Te Tika - Own It

Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahunga roa o ngā iwi, o … e …