ICT Support Analyst

Kensington Swan; Auckland; Hybrid; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Additional leave over Christmas and NY

26 weeks paid parental leave for main;

Wellbeing programme and wellness Allow

Job summary

Dentons, a global law firm with a strong presence in New Zealand, seeks an IT specialist to join the Auckland ICT team. You will deliver seamless technology services, support users, manage accounts, and maintain infrastructure.

The role emphasizes problem solving, strong Microsoft skills, and collaboration across a busy legal environment. Key responsibilities include incident resolution, system administration, backups, and continuous improvement of processes and user experience.

Qualifications

• Proven experience in a service desk, ICT support or systems administration role.
• Strong working knowledge of Microsoft technologies, including Azure, Microsoft 365 and Windows environments.
• Excellent problem-solving skills with the ability to manage competing priorities.
• A natural communication style, not afraid to ask questions and suggest improvements.
• A collaborative approach, with a willingness to learn, ask questions and suggest improvements.

Responsibilities

• Assisting our people with technology related problems
• Managing user accounts, access and permissions across Microsoft environments
• Performing routine system administration, maintenance and monitoring
• Supporting system backups, recovery processes and business continuity activities
• Maintaining and troubleshooting ancillary systems and technology infrastructure
• Identifying opportunities to improve systems, processes and user experience

Skills

Service desk experience

ICT support

Systems administration

Microsoft technologies

Azure

Microsoft 365

Windows environments

Problem solving

Communication

Collaborative approach

Tools

Azure

Microsoft 365

Windows Server/OS

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Dentons is part of the world’s largest global law firm, and a leading law firm in New Zealand. We are a firm that embraces change. We have the largest reach of any firm in New Zealand and have unparalleled access to legal expertise in over 80 countries. Our international approach and resources include global technology support, diversity initiatives and talent management. This means the opportunities are endless for our people!

The role

Reporting to our Director of ICT and Operations. We have a fantastic opportunity for an IT whiz, to join our Auckland based ICT team to deliver seamless technology services across the firm, ensuring our people have the tools and support they need to succeed.

Day to day, you will be:

• Assisting our people with technology related problems
• Managing user accounts, access and permissions across Microsoft environments
• Performing routine system administration, maintenance and monitoring
• Supporting system backups, recovery processes and business continuity activities
• Maintaining and troubleshooting ancillary systems and technology infrastructure
• Identifying opportunities to improve systems, processes and user experience

The ideal candidate will bring:

• Proven experience in a service desk, ICT support or systems administration role
• Strong working knowledge of Microsoft technologies, including Azure, Microsoft 365 and Windows environments
• Excellent problem-solving skills with the ability to manage competing priorities
• A natural communication style, not afraid to ask questions and suggest improvements
• A collaborative approach, with a willingness to learn, ask questions and suggest improvements

If this sounds like you, then we would love to hear from you.

In return, we will offer you the opportunity to be part of a dynamic and inclusive team that works in partnership with our clients, where you will get plenty of valuable experience. We are a future focussed firm and that ethos extends to our people too.

Why Dentons?

Flexible working arrangements

Additional leave over the Christmas and New Year period

26 weeks paid parental leave for primary caregivers and 5 weeks for non-primary caregivers

Annual wellness allowance and dedicated wellbeing programme

Lifestyle leave purchase options

Ongoing learning and professional development opportunities

A collaborative and inclusive culture with regular firm social events

The opportunity to work within the world's largest global law firm

Dentons is Pride Pledge certified.

We believe inclusion drives diversity and fostering an environment where our people thrive through diversity of thought and shared experience makes us the successful global firm we are.

We encourage applications irrespective of race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age or disability.

Dentons is an equal opportunity employer and is committed to an environment where everyone respects and supports each other.