IT Support Analyst

Dentons Canada; Auckland; Hybrid; NZD 65,000 - 95,000; Full time

Benefits offered by this job

Flexible working arrangements

Parental leave

Wellness programme

Annual wellness allowance

Job summary

Dentons Auckland ICT team seeks an IT professional to deliver seamless technology services across the firm, ensuring staff have the tools and support to succeed.

Ideal candidates bring service desk experience, solid Microsoft tech knowledge, and a collaborative, proactive approach to improvements in a dynamic, inclusive environment.

Qualifications

• Proven service desk or ICT support experience.
• Strong knowledge of Microsoft technologies (Azure, 365, Windows).
• Excellent problem-solving and communication skills.

Responsibilities

• Assist users with technology-related problems.
• Manage user accounts, access and permissions across Microsoft environments.
• Perform routine system administration, maintenance and monitoring.

Skills

Microsoft Azure

Microsoft 365

Windows environments

Service desk

Troubleshooting

Tools

Active Directory

Job description

Select how often (in days) to receive an alert: Create Alert

Dentons is part of the world’s largest global law firm, and a leading law firm in New Zealand. We are a firm that embraces change. We have the largest reach of any firm in New Zealand, and have unparalleled access to legal expertise in over 80 countries. Our international approach and resources include global technology support, diversity initiatives and talent management. This means the opportunities are endless for our people!

The role

Reporting to our Director of ICT and Operations. We have a fantastic opportunity for an IT whiz, to join our Auckland based ICT team to deliver seamless technology services across the firm, ensuring our people have the tools and support they need to succeed.

Day to day, you will be

• Assisting our people with technology related problems
• Managing user accounts, access and permissions across Microsoft environments
• Performing routine system administration, maintenance and monitoring
• Supporting system backups, recovery processes and business continuity activities
• Maintaining and troubleshooting ancillary systems and technology infrastructure
• Identifying opportunities to improve systems, processes and user experience

The ideal candidate will bring:

• Proven experience in a service desk, ICT support or systems administration role
• Strong working knowledge of Microsoft technologies, including Azure, Microsoft 365 and Windows environments
• Excellent problem-solving skills with the ability to manage competing priorities
• A natural communication style, not afraid to ask questions and suggest improvements
• A collaborative approach, with a willingness to learn, ask questions and suggest improvements

If this sounds like you, then we would love to hear from you.

In return, we will offer you the opportunity to be part of a dynamic and inclusive team that works in partnership with our clients, where you will get plenty of valuable experience. We are a future focussed firm and that ethos extends to our people too.

Why Dentons?

• Flexible working arrangements
• Additional leave over the Christmas and New Year period
• 26 weeks paid parental leave for primary caregivers and 5 weeks for non-primary caregivers
• Annual wellness allowance and dedicated wellbeing programme
• Lifestyle leave purchase options
• Ongoing learning and professional development opportunities
• A collaborative and inclusive culture with regular firm social events
• The opportunity to work within the world's largest global law firm

Dentons is Pride Pledge certified. We believe inclusion drives diversity and fostering an environment where our people thrive through diversity of thought and shared experience makes us the successful global firm we are. We encourage applications irrespective of race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age or disability. Dentons is an equal opportunity employer and is committed to an environment where everyone respects and supports each other.