Hybrid Operations Lead — Service Delivery & Growth

Placements24; Queenstown; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Medical aid

Professional development

Hybrid work arrangement

Job summary

Placements24 is seeking an Operations Lead for a hybrid role in Queenstown. You will oversee daily operations, manage field teams, and optimize resource allocation to ensure efficient service delivery and profitability.

The ideal candidate has a Bachelor’s in business or related field and 5+ years in operations leadership, with strong CRM and analytics skills to drive continuous improvement.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Minimum of 5 years in operations management or similar leadership role.
• Proven experience in managing teams and overseeing daily operational activities.
• Strong understanding of service delivery metrics and quality assurance.
• Excellent organizational, problem-solving, and decision-making skills.
• Proficiency in relevant operational software and CRM systems.
• Effective communication and interpersonal skills.
• Ability to work effectively in a hybrid model (on-site/remote) in Queenstown, Eastern Cape.

Responsibilities

• Oversee daily operations, including scheduling, resource allocation, and service delivery.
• Manage and mentor a team of service technicians and support staff.
• Ensure adherence to SLAs and quality standards.
• Monitor operational costs and implement cost-efficiency measures.
• Analyze performance data and identify areas for improvement.
• Implement and refine processes to boost productivity and customer satisfaction.
• Maintain strong communication with clients and internal stakeholders.
• Ensure compliance with health, safety, and industry regulations.

Skills

Leadership

Operations mgmt

Team management

CRM proficiency

Education

Bachelor's degree in Business Administration

Tools

CRM systems

Job description

Placements24 is seeking an Operations Lead for a hybrid role in Queenstown. You will oversee daily operations, manage field teams, and optimize resource allocation to ensure efficient service delivery and profitability.

The ideal candidate has a Bachelor’s in business or related field and 5+ years in operations leadership, with strong CRM and analytics skills to drive continuous improvement.