Hybrid CX Specialist & Trusted Advisor

Xero; Napier; Hybrid; NZD 55,000 - 70,000; Full time

Job summary

Xero in Napier is hiring a Customer Experience Specialist to deliver high-quality support and guidance across channels. You will act as a brand ambassador, helping small businesses and accountants unlock the full value of Xero, with a focus on proactive outreach and simplifying complex information.

You will join a hybrid team, with three days in the office and two days remote, and the initial training period requires five days in the office. Start date is February 2027.

Qualifications

• Experience in a service environment with targets.
• Clear, concise, authentic communication.
• Ability to make outbound proactive calls.
• Growth mindset and willingness to learn.
• Team player who builds relationships.

Skills

Customer service

Communication

Outbound calls

Growth mindset

Team player

Tools

Microsoft Office

Google Suite

Job description

Xero in Napier is hiring a Customer Experience Specialist to deliver high-quality support and guidance across channels. You will act as a brand ambassador, helping small businesses and accountants unlock the full value of Xero, with a focus on proactive outreach and simplifying complex information.

You will join a hybrid team, with three days in the office and two days remote, and the initial training period requires five days in the office. Start date is February 2027.