Technical Advisor

Tiaki Wai; Wellington; Hybrid; NZD 77,000 - 109,000; Full time

Job summary

Tiaki Wai in Rongotai, Wellington, is seeking a proactive network engineering candidate to gain hands-on experience across drinking water, wastewater and stormwater networks. You will work with customers and specialist engineers to support maintenance and capital delivery teams, resolving issues and improving service levels.

Ideal for someone with a base engineering background or trade experience, you will investigate faults, provide technical advice, engage with stakeholders, and help monitor

Qualifications

• Technical or trade qualification (engineering qualification desirable).
• Strong problem-solving, investigative, and analytical skills.
• Experience in customer service and stakeholder engagement.
• Strong skills in Microsoft Office; readiness to learn our work tracking management system.
• Ability to work collaboratively across teams while managing competing priorities.
• Full NZ Class 1 driver licence; outdoor work with a non-personal use vehicle.

Responsibilities

• Provide technical advice to operational teams on water, stormwater, and wastewater issues.
• Scope requirements for minor work programmes and support improvement work with contractors and engineers.
• Investigate complex network faults and determine resolutions or scope of works to resolve issues.
• Review completed maintenance works and verify compliance with standards and specifications.
• Engage with customers and stakeholders to address enquiries and maintain relationships.
• Support network monitoring and analyse performance fluctuations to inform operational decisions.

Skills

Technical or trade qualification

Problem solving

Customer service

Microsoft Office

Team collaboration

NZ Class 1 driver licence

Education

Engineering qualification desirable

Tools

Work tracking system

Job description

• Gain expertise across a range of mechanical and network solutions
• Support customers and improve services through investigation of network issues.
• Rongotai based position with lots of time spent out of the office.

This is a full-time position of 40 hours per week with a remuneration range of $77,092 to $108,836 per annum including KiwiSaver. Appointment remuneration will be dependent on skills and experience.

The opportunity

A successful candidate will build a strong understanding across the drinking water, waste water and storm water networks to improve network performance. This will see you working closely with customers and specialist engineers to ensure maintenance and capital delivery teams can resolve issues in a way that will enable the best water services to be provided for our community.

This will require you to:

• Provide technical advice to operational teams on water, stormwater, and wastewater issues.
• Scope requirements for minor work programmes and support improvement work being carried out with contractors and engineering specialists.
• Investigate complex network faults and determine the appropriate resolution or scope of works to resolve a raised issue.
• Review completed maintenance works and verify compliance with standards and specifications.
• Engage with customers and stakeholders to address enquiries and maintain positive relationships.
• Support network monitoring and analyse performance fluctuations to inform operational decision-making and address potential network issues.

About you

This role will ideally suit someone looking to gain network engineering experience with a base engineering or an individual with trade experience specifically you will have:

• Relevant technical or trade qualification (engineering qualification desirable).
• Strong problem-solving, investigative, and analytical skills.
• Experience in customer service and stakeholder engagement.
• Strong skills in Microsoft Office, along with a readiness to learn our work tracking management system.
• Ability to work collaboratively across teams while managing competing priorities.
• Full NZ Class 1 driver licence as you will work outdoors regularly and be responsible for a non-personal use work vehicle.

About us

Tiaki Wai is a council-owned organisation responsible for managing the delivery of drinking water, wastewater, and stormwater services across Hutt Valley, Porirua, and Wellington.

We manage public-owned extensive water infrastructure and oversee the delivery of safe and reliable services for our communities. We focus on long-term investment, asset management, maintenance, and delivering major infrastructure projects that support public health, environmental protection, and regional growth.

Water is a precious taonga. At Tiaki Wai, we put care into every drop and are guided by our values of Integrity, Care, and Leadership. We work directly with water consumers and in partnership with councils and mana whenua to deliver better water outcomes for current and future generations.

Applications close: Sunday 1st November 2026

Applicants will be required to undergo drug and alcohol testing prior to commencing employment with Tiaki Wai. You must also be legally entitled to work long-term in New Zealand.