Guest Experience Team Lead — Inclusive Store Leader

Lululemon Athletica; Wellington; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Fitness/yoga classes

Parenthood top up

Development programs

Job summary

lululemon is seeking an Assistant Manager, Guest Experience to lead from the store floor, shaping a culture of belonging and exceptional guest service. You will guide teams, implement the Store Manager’s vision, and drive people-focused initiatives to deliver a seamless shopping experience.

You will recruit, train, and coach staff, manage performance, and foster a supportive environment that aligns with lululemon values. The role requires flexible scheduling and a commitment to store excellence.

Qualifications

• Experience leading teams in a retail environment.
• Ability to recruit, onboard and develop staff.
• Focus on delivering outstanding guest experience and operational excellence.

Responsibilities

• Lead from the floor to guide store operations and guest interactions.
• Manage hiring, onboarding and ongoing development of team members.
• Provide training and coaching to close development gaps.
• Drive performance management and recognize achievements.
• Ensure inventory accuracy and visual merchandising adherence.
• Address guest feedback and escalations to make things right.

Skills

People management

Leadership

Hiring

Training

Guest experience

Team development

Education

High school diploma or equivalent

Job description

lululemon is seeking an Assistant Manager, Guest Experience to lead from the store floor, shaping a culture of belonging and exceptional guest service. You will guide teams, implement the Store Manager’s vision, and drive people-focused initiatives to deliver a seamless shopping experience.

You will recruit, train, and coach staff, manage performance, and foster a supportive environment that aligns with lululemon values. The role requires flexible scheduling and a commitment to store excellence.