Guest Experience Lead - Store Floor Leader

lululemon; Wellington; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Fitness/yoga classes

Parenthood top up

Development programs

Job summary

lululemon is seeking an Assistant Manager, Guest Experience to lead from the floor and build a strong, diverse team focused on delivering outstanding guest experiences in our stores. Reporting to the Store Manager, you will develop team members, drive store performance, and uphold lululemon values in a dynamic retail environment.

The role emphasizes inclusive leadership, coaching, and ensuring day-to-day store operations align with company vision.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• High school diploma, equivalent, or above.
• 1 year retail or sales specific management experience.
• 1 year recruiting, hiring, or training employees.

Responsibilities

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
• Lead from and move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
• Engage directly with team members by helping them understand how their work supports the success of the store and of lululemon overall.
• Implement the Store Manager's People vision for the store and cascade it to team members using your independent judgment.
• Manage the store’s hiring process, including recruitment, selection, and onboarding, to build a strong and diverse team to drive key results and performance.
• Provide training and coaching to team members, closing any gaps by identifying development areas and sourcing training solutions, including leveraging existing programs and initiatives.
• Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns, including offboarding when necessary.
• Lead an exceptional guest experience on the floor, assessing the level of guest connection and technical product education and collaborating with team members to maintain day-to-day store operations.
• Address guest feedback and issues, including guest escalations and urgent requests, helping to "make it right" for guests.
• Monitor and compare performance and other relevant metrics against goals to assess and close gaps in guest experience.
• Manage sell-through by monitoring product levels, ensuring accuracy of inventory counts, managing shrinkage, and organizing product deliveries in line with visual merchandising strategy.
• Actively monitor product levels and organize accurate, efficient inventory receiving and processing to sustain operational excellence.

Skills

Leadership

Guest Experience

Team Building

Decision Making

Strategic Thinking

Change Management

Interactive Communication

Education

High school diploma

Job description

lululemon is seeking an Assistant Manager, Guest Experience to lead from the floor and build a strong, diverse team focused on delivering outstanding guest experiences in our stores. Reporting to the Store Manager, you will develop team members, drive store performance, and uphold lululemon values in a dynamic retail environment.

The role emphasizes inclusive leadership, coaching, and ensuring day-to-day store operations align with company vision.