Guest Experience Specialist — Hospitality & Concierge

Skyline Enterprises; Queenstown; On-site; NZD 40,000 - 41,000; Full time

Benefits offered by this job

Free gondola rides

Luge rides for family

Career progression opportunities

Job summary

Skyline Tours Limited, trading as Blue Peaks Lodge & Apartments, is seeking a motivated Guest Experience Agent to join our Queenstown team. This hands-on hospitality role focuses on welcoming guests, managing check-ins and reservations, and delivering exceptional service across the property.

The ideal candidate will have at least 6 months of hospitality or customer service experience, basic PMS knowledge, strong communication skills, and the ability to work independently with flexible hours,

Qualifications

• Minimum 6 months of hospitality, accommodation, tourism, or customer service experience, or a Level 3 qualification (or overseas equivalent).
• Experience using PMS/front desk software is desirable.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to work independently and manage competing priorities.

Responsibilities

• Provide a welcoming and professional first impression for guests.
• Manage guest check-ins and check-outs.
• Handle reservations, guest enquiries, phone calls, emails, and payment processing.
• Provide information about hotel facilities, services, and local attractions.
• Resolve guest concerns and complaints promptly and professionally.
• Collaborate with housekeeping and other teams for a seamless guest experience.

Skills

Communication skills

Customer service

Problem-solving

Independence

Time management

Organisational skills

Flexibility

Maintenance aptitude

Education

Level 3 qualification (or overseas equivalent)

Tools

Property Management System (PMS)

Job description

Skyline Tours Limited, trading as Blue Peaks Lodge & Apartments, is seeking a motivated Guest Experience Agent to join our Queenstown team. This hands-on hospitality role focuses on welcoming guests, managing check-ins and reservations, and delivering exceptional service across the property.

The ideal candidate will have at least 6 months of hospitality or customer service experience, basic PMS knowledge, strong communication skills, and the ability to work independently with flexible hours,