Guest Experience Agent — Express Front Desk

Holiday Inn Express Auckland; Auckland; On-site; NZD 42,000 - 60,000; Full time

Job summary

Pro-Invest Hotels seeks an Express Agent for voco and Holiday Inn Express Auckland City Centre. You will deliver friendly, efficient service at a dual-brand hotel, assisting guests with check-in, inquiries and local information while representing a well-known global brand.

We value a bubbly personality, a willingness to learn, and the ability to handle a fast-paced environment. RSA is required before starting, and applicants should be close to public transport options.

Qualifications

• Passionate with a bubbly personality.
• Keen to learn and grow in your career.
• Genuine about delivering a positive and memorable experience.
• Willing to obtain RSA.

Responsibilities

• Deliver great customer experiences and assist guests at a dual-brand property (voco and Holiday Inn Express Auckland City Centre).
• Assist with inquiries, check-in/check-out processes, and local recommendations.
• Adapt to a rotating roster and maintain high service standards.

Skills

Bubbly personality

Customer-focused

Fast-paced environment

Job description

Pro-Invest Hotels seeks an Express Agent for voco and Holiday Inn Express Auckland City Centre. You will deliver friendly, efficient service at a dual-brand hotel, assisting guests with check-in, inquiries and local information while representing a well-known global brand.

We value a bubbly personality, a willingness to learn, and the ability to handle a fast-paced environment. RSA is required before starting, and applicants should be close to public transport options.